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Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
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Hi Witches and Wizards! π§ββοΈ
To resolve the split-screen issue, please make sure your game is updated to the latest version.
If, after updating, you encounter the white screen that some players have reported, there is a temporary workaround: try tapping at the bottom of the screen to remove it.
The team is actively working on a proper fix for the white screen issue. Thank you so much for your patience while we sort this out. @PrettyBubbles
Hi everyone, thanks for your patience π We know this issue has been taking longer than expected, and we understand how frustrating that can be. The Studio is still actively investigating the problem to identify the root cause and make sure the fix is solid.
As soon as we have an update or next steps to share, weβll post it here right away. Thanks for bearing with us while this is being looked into.
You know considering how customer support failed to fix this issue for so long, failed to give me the rewards I won, and customer support ignored my request for help via email made me uninstall this game. Players shouldn't be treated like this.
I did contact support they never responded back or added the rewards horrible support
Hi my friend unfortunately with a fix of this complex nature it does reset your Game
When boosters are not purchased I am afraid we cannot replenish them
However customer support may only may wish to compensate you
PLease use the contact us tab at the bottom of this page and start a new enquiry
First you will receive an automated reply please reply back to this and explain again π
So its fixed but I never got my rewards and support isn't responding back
Thank you so much!!! It worked and I am in.
@monicapete24 your trick worked. I haven't anymore the white screen! The bug has been solved
You are very welcome my friend π
If youβve done the update and are still getting the white screen, try this that King Support suggested to me. When you enter the game and the screen goes white, tap the bottom of the screen (if playing on your phone). It worked for me!
Too bad the update didnβt for all of us ππΌ
Completed the update and it still doesnβt work.
@PrettyBubbles despite the last game version 10.10.2.0, I still have got the white screen of BWS3. Why this bug isn't still solved in my BWS3 account? Here are the screenshots:
Ok, thanks @PrettyBubbles π
Yes all is good. Started right where I left off.
Hi guys could you please share if the recent update has corrected your screen
This would be very helpful π
cc.. @Snow_Rider
Yes my friend that is a known issue and is being worked on
The split screen took priority
Glad after updating it is now resolved π
UUne Mise Γ jour a Γ©tΓ© faite et cela fonctionne Γ nouveau
I've been left with another issue @PrettyBubbles
My profile picture has changed, it's not me!
First screenshot (medal table) shows my real profile picture.
Second screenshot (within the game map) shows someone else's picture Β―\_(γ)_/Β―
Hi guys we have a new update please be sure to check your store and update π
There's an update for the app everyone, version 10.10.2.0
It worked, no more half page, no more white page, it actually worked! π₯³
And it only took 10 days...
