Cat helpers not able to be purchased in games ex: purchase for 50 in before the game:starts

11MamaBear11

is anybody else having difficulty purchasing their cat helpers? They were working fine about an hour ago 11:21 central standard time. NoNo it seems they are faded colour and no longer able to purchase. If anyone else is having these difficulties, please let me know how to fix it. TIA🤓

PrettyBubbles

Hi my friend sorry to hear this and thank you for reporting

Please try the following and let's see if it resets things for you

Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues

Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

iOS: Settings > Safari > Clear History and Website Data

If not please post a screenshot along with your game ID and include your device and platform details 💓

PrettyBubbles

Hi my friend sorry to hear this and thank you for reporting

Please try the following and let's see if it resets things for you

Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues

Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

iOS: Settings > Safari > Clear History and Website Data

If not please post a screenshot along with your game ID and include your device and platform details 💓