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why no gold bars?

I downloaded BW3 as suggested in your e mail but never received the promised 50 free gold bars. Please can you look into this and arrange for them to be added to my account.  I've noticed this before with offers you have made promising free extras if we download a new game or upgrade but the promised extra never comes. I hope this is not just a marketing  ploy to get us to all sign up. Joan.

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