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Ads failing
Mikesouthern55
Posts: 8
Level 2
in Support
When I click to view the ads, to gain more bubbles at the end of a game, the second or third ad has started to crash over the last week. The message is "oops something went wrong", and the game ends.
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Answers
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Hi @Mikesouthern55 Sorry to hear that
When you see that message it usualy means there is a temporary connection issue and some adds can get temprementel at times πβ
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Well, I will stop watching the ads then. It happens on three different platforms, and only in the last few weeks.
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Hi @Mikesouthern55 Fingers crossed π€that they will start to behave themselves soon
And yes if they are freezing your game and you end up loosing the level that might be a good idea πβ
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Hi @Mikesouthern55 The issues with ads freezing has been fixed could you please check in your phones settings then apps then select BW3 scroll down so we can make sure that you have the most up to date version you should see 7.21.71
Also please log out and leave your device turned off for a few minutes πβ
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Hi @PD987 I have come to answer you in the adds thread so as to keep the other thread on topic
The studio have confirmed that there is no currently known issues with adds as they produced a fix in the last update can you check you are updated and there is nothing pending if there is not this will mean it is a blip and should reset but you may have to log out not just close down and leave your device off for at least a couple of minutes ππ
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Still crashing with 2nd or 3rd ad
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Hi Welcome Can you tell me which ads are causing the problem or post screenshot also what device and platform you are using
Please also provide your game ID the more information we have the better we can help you π
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