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Off-Topic

Missing boosters and daily prizes (FIXED)

Nancy_L_2_2

Due to internet issues i was not able to.collect prizes when completing 680.. tried to redo level after internet issue fixed and still wont allow me to collect.. fairy dash not resetting for next world .. stuck at 680

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QueenMia

Hello everyone,

I have some good news for you today. The Studio has released a fix so simply clear cache and cookies from your browser and you'll be able to receive your boosters again

We are really sorry for the inconvenience. Thanks all for your patience!

@KOoi88, @sally60, @CatLady3 - I have added some Gold to your account as compensation

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QueenMia

Hi @Chantal and welcome to our vibrant Community!

We're working on the issue, but being the holiday season, this might not be fixed before a few weeks. Therefore, I've added some Gold bars to your game as compensation.

I'll update here once we have a fix for it. Until then, have a lovely time for the holiday

Chantal

Hello,

Same issue

In recent days gadgets of the day or won are no longer registered in my game

ID 101959593905016

Thanks if we can be repaired and recovered the lost gadgets

Chantal

Hello,

In recent days gadgets of the day or won are no longer registered in my game

ID 101959593905016

Thanks if we can be repaired and recovered the lost gadgets

val0000

I'm on desktop my game ID is 1067357290057573.

val0000

hello I do not receive any more present of the day and gift of the reward level on my account nothing is counting !!! the game takes one hour to embark on facebook can you remedied it please !!!

QueenMia

Hey @sevgikAv - This thread is about Bubble Witch 3 - If you have any issue with Candy Crush, please post in the dedicated Community so someone can help you. Just here

Thanks!

Hey @dawhoda - Sorry for the inconvenience, we're working on it. I can add some Gold bars as compensation but I will need your game ID for that. Here's how to find it:

- Go to your FB account, click on the arrow on the top right corner, then go to Settings

- Click on Apps and Websites from the menu on the left

- Click on Bubble Witch 3 - View and Edit

- Scroll down to the "Get help from app developers" section to find your User ID for the game.

THanks!

QueenMia

Helo @bertrand2808 and welcome to our vibrant Community!

I have merged your question to this thread so I can keep everything in one place

This is a known issue and our Team is working hard on solving it as soon as possible. We're very sorry for the inconvenience.

But don't worry, not all is lost - I have added some Gold bars to your account as compensation. You'll find it next time you open your game.

Thanks again for posting and have a wonderful holiday season

PS: Don't miss a chance to win Bubble Wtich goodies here and Gold bars, here...

QueenMia

Hello @joebob - I have already replied on the post in the Bubble Witch Community and Gold bars have been added to your account

This is the Candy Friends Community, therefore I'm moving this thread to the BW3 one

Remember to post in the right game so you get faster assistance. To select the game, click on the Games tab on the top left corner.

Thanks and have a wonderful holiday season!

Joseph45

Hello @joebob, and welcome to the community! Did you log out of the game, or uninstall and then reinstall the game? If so, this will result in you losing your boosters. I hope this helps, and have a great day🍭😁

sevgikAv

I loose more than 90 from each

sevgikAv

Same issue with my cc

QueenMia

Allright, @Tiphaine_Dlny - I've added that to your ID then. Enjoy the game

Tiphaine_Dlny

QueenMia said:

Hello everyone!

@Tiphaine_Dlny - I've added the Gold the first time you contacted us. I could find your account with the email you registered with

Thanks for the details. The team is still investigating and we're hoping to resolve the issue soon!

The email for King community is not the same as that for Face book. My ID is 10209089968662750
Thank you for your help

QueenMia

Hello everyone!

@joebob, @dawn250180, @elaine29691 - I've added Gold bars to your account as compensation.
@Tiphaine_Dlny - I've added the Gold the first time you contacted us. I could find your account with the email you registered with

Thanks for the details. The team is still investigating and we're hoping to resolve the issue soon!

Tiphaine_Dlny

Tiphaine_Dlny said:

Hi!
How must I give you my ID for Bubble Witch 3saga? I'm playing on PC and on Facebook Gamerroom...
My ID is
10209089968662750

Tiphaine_Dlny

Hi!
How must I give you my ID for Bubble Witch 3saga? I'm playing on PC and on Facebook Gamerroom...

bertrand2808

I am on desktop

bertrand2808

hello for several weeks I no longer receive the present of the day such as fireballs or no bonuses or gifts nothing is accounted for !! can you fix it please !! thank you in advance !! id 1072843836178167 sur facebook

dawhoda

Please help because I just realized I have no boosters .they just vanished and it must of been after I logged out yesterday. Reallyam upset because I had about 30 each of the last 3 and a bunch of other things everything's gone. I'm at 1444 and honestly thinking of deleting the game after realizing this happened. It's that disappointing.

dawn250180

I have not been getting my gifts i am missing a stereo bolt and a rainbow rush i play on a windows 7 laptop on facebook my id is 1001317544 i know you are investigating so hopefully the gifts will be credited soon many thanks in advance