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Missing boosters and daily prizes (FIXED)

Nancy_L_2_2

Due to internet issues i was not able to.collect prizes when completing 680.. tried to redo level after internet issue fixed and still wont allow me to collect.. fairy dash not resetting for next world .. stuck at 680

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QueenMia

Hello everyone,

I have some good news for you today. The Studio has released a fix so simply clear cache and cookies from your browser and you'll be able to receive your boosters again

We are really sorry for the inconvenience. Thanks all for your patience!

@KOoi88, @sally60, @CatLady3 - I have added some Gold to your account as compensation

All comments

reen

Haven't been receiving daily gift for a couple of weeks WHY?

Raychinaga

chrissiebeans

I received a stereo blast this morning but they are still not showing up. My ID is1021179281579. Thank you.

Tiphaine_Dlny

Jelly_Jenny a dit:

Comme mentionné ci-dessus, il se peut que ce problème persiste pendant les Fêtes. Ce problème semble être exclusivement sur Facebook, alors si vous jouez sur un appareil mobile, vous ne devriez pas avoir de problèmes. Ou, si vous avez une machine Windows 10, vous pouvez télécharger le jeu depuis Store et y jouer.

Il vous suffit de connecter le jeu à votre compte Facebook pour pouvoir reprendre votre travail sur Facebook: https://www.microsoft.com/en-us/store/p/bubble-witch-3-saga/9phnb71mkr4j

Hi! The problem is not resolved yet! It's been 3 weeks that I don't received my prices! I'm playing on Windows 10 for PC. However you're saying that's no problem if playing on windows store. Can we know when it will be resolved??
Thanks

jrunburg

I am playing on an Iphone and use the app. No store available, no daily rewards, and i had a treasure chest but when I clicked on it it said oops sorry there is something wrong with the connection? or something i forget but it wouldn't let me claim the prize. It eventually went away because it timed out after a few days. I can't find my ID number. It is giving me a connection error. Can i find it on this site somewhere?

fanaero

I am having the same problem id# 1569560876392675.

fanaero

Same here.

lottidah

For the past couple weeks, when I'm awarded boosters (like during a daily check-in or after a quest), the boosters never show up in the game to use. I've missed out on many boosters because of this. And there is no way I'm going to buy boosters if they won't even appear in the game! Today, I received my Day 3 booster (Stereo Bolt) and then immediately played the game and there was no Bolt available. I have not logged out of my account at all. I'm on level 405, but it started 30 or so levels ago.

lottidah

Gerbanks

I am not receiving any of the boosters I 'win' in the game - my ID is ID: 1351002909

beep870

I do have internet

tesspipshadow

I too am not getting my daily gifts, has been going on for quite a while. I am connected to the internet but receiving nothing. What can I do about this?

dylanhawkins12

To get your daily gifts you have to be connected to the Internet

Germaine5

Hello,
I also haven't gotten boosters since around 2 weeks! My game id is : 10155711394688047.
Im going to try the windows 10 app to see if it works in the future. Thanks a lot.
Germaine5.

beep870

My ID is 6501535273 level 649, really need my chest gifts.

straykat74

@Jelly_Jenny

Thank you, I really appreciate that! I only have the home PC, so trying it through Windows10. I prefer to play my games through FB, but at least with the game through the store it fits in the window and I'm not having to scroll up and down like I have to on FB.

My only question is this: if this problem gets sorted and I start playing through FB again, will my progress transfer back?

cmitchell63

I am having the same issue

QueenMia

Hi guys, please leave your details in our main thread to get your missing boosters and rewards: https://community.king.com/en/bubble-witch-saga/discussion/247601/not-getting-the-daily-prizes-not-receiving-boosters-reported/p1

Being the holiday season, this might take a few days but worry not, you will get compensation

I'm closing this thread, so please comment in our announcement here.

Thanks and happy holiday season everyone

QueenMia

Hi @val0000 - Please leave your details in this thread to get your missing boosters and rewards: https://community.king.com/en/bubble-witch-saga/discussion/247601/not-getting-the-daily-prizes-not-receiving-boosters-reported/p1

Thanks!

Bejeebus

I feel bad for you Jelly_Jenny! Thank you for the gold bars and for keeping us informed