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(Edited by CM: Under Investigation) Incorrect score in Leo's Cup

borgese

n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.

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PrettyBubbles

Hi guys can you please let us know if the scoring issues are still an issue or are you all good to go 💓

borgese

We hope you can resolve this quickly because it's not nice to play this way. I look forward to hearing from you.

MthrOfPearl

Currently working with support on this problem

borgese

Dov'è il consiglio?

PrettyBubbles

Hi my friend please follow the advice

Lets see if it helps 💓

MthrOfPearl

I'm having same problem.

PrettyBubbles

Hi my friend sorry you are still having this problem

Please select the contact us tab at the bottom of this page and report to our customer support team

They can check this out for you

First you will receive an automated reply please reply back to this and explain again saying that the community has reffered you to them for further assistance 💓

borgese

The scores awarded in the ‘Coppa di Leo’ tournament are incorrect. Instead of increasing, they are decreasing. I have already reported the problem, but nothing has changed. You are incompetent and hiding behind pre-written emails. As of Friday, 9 January 2026, nothing has been resolved. The scores are also incorrect in ‘Friends of the Fairies’ as the total does not match what is awarded for hitting fireflies. Can we please check this?

borgese

Per confermare quanto dico ho fatto un video che allego.Nel dettaglio: sono partito in quarta posizione con un punteggio di 1.888.490 all'orario 07:30:42. A fine partita ho totalizzato 27.610 punti che moltiplicati per 4 fanno 110.440.Sommati a 1.888.490 danno 1.998.930. Mi sono ritrovato quinto in classifica con un punteggio di 1.459.510.
È chiaro adesso che il conteggio non funziona?

PrettyBubbles

Hi my friend sorry to hear that

I will raise this issue for you 🎄💓

Alex_The_Witch

Hey there, I hope you're doing well.

I'm sorry to hear this is happening. I've located the emails you've sent to our support and have now replied to you in ticket 16186926.

Thanks and have a great day!