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Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
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Hi Witches and Wizards! 🧙♀️
To resolve the split-screen issue, please make sure your game is updated to the latest version.
If, after updating, you encounter the white screen that some players have reported, there is a temporary workaround: try tapping at the bottom of the screen to remove it.
The team is actively working on a proper fix for the white screen issue. Thank you so much for your patience while we sort this out. @PrettyBubbles
Hi everyone, thanks for your patience 🙏 We know this issue has been taking longer than expected, and we understand how frustrating that can be. The Studio is still actively investigating the problem to identify the root cause and make sure the fix is solid.
As soon as we have an update or next steps to share, we’ll post it here right away. Thanks for bearing with us while this is being looked into.
J'ai le même problème
J'ai le même problème avec
Why would CM edit my title and put fixed on the Title when it's not fixed and this issue is still occurring!
This issue is not fixed I'm not sure why you think it is fixed it's still doing it as others have stated I logged out again cleared the cache yet the screen is still not showing the entire screen due to this issue you guys are not fixing I have to miss the tournament and the event where you beat levels
I have the same problem. It is black with alittle bit of the fairy dash in the corner
I did the fix and now it looks like this. Just blank
Happening for me too. This what my screen looks like after pressing start.
Mine is still like it @PrettyBubbles @Snow_Rider
I've done everything, including logging out and back in. What now?
I play from a desktop computer, with a Win 10 operating system, the problem is still there.
Bonjour
Je me connecte mais j'ai un écran noir qui apparaît sur les trois quarts de l'écran
Mine Is doing same thing cannot play the game prefer not to delete game but may end up doing it
Hello, help please. I signed in ok but then the screen froze with a dark area covering most of it. I have tried restarting and switching off iPad but the screen remains frozen at that point. I can’t see what level I am at but I have been playing for over 5 years and would hate to loose position. I also don’t want to loose my daily play bonus as it’s at around 1750 days continuous play. Please advise. Thank you.
Thank you. I just did everything you commented to do and the issue is still there. Got my daily prize but can't play game.
Hi my friend sorry this is happening please try the following
Check for any pending updates as we received one a couple of days ago
Force close apps and restart your device.
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS: Settings > Safari > Clear History and Website Data
let's see if this helps
Goodmorning,
I still have the same problem.
Thx for helping to solve this problem.
I have the same problem…
Thx for your help to solve this issue. ;o)
Thank you for your patience everybody ❤️
Rest assured that this issue has now been fixed!
So what now? If you are still encountering this problem, please log out of your account, restart the game and then log back in. If you still encounter any issues after trying these steps, please let us know.
I hope they fix this 😔
I hope they fix this
This is obviously an issue for me and other players what are you going to do to fix this as your advice is not working
