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Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
Hi there! Thanks for following up and sticking with us! We’ve shared with the Studio that the workaround didn’t help and that players are still experiencing the issue. The team has resumed the investigation, and we’ll keep you updated as soon as we hear back from them.
Thank you for your patience everybody ❤️
Rest assured that this issue has now been fixed!
So what now? If you are still encountering this problem, please log out of your account, restart the game and then log back in. If you still encounter any issues after trying these steps, please let us know.
I have also done all the things suggested and my IOS screen is the same as described here.
Nekem is ez a problémám SOS !!!!!!
I have the same problem but after logging out and back in it is finally fixed. However I have lost all my rewards accumulated over time. How can these be reinstated please
Thank you all. Glad it’s not just me but I still can’t fix it.
J'ai le même problème
J'ai le même problème avec
Why would CM edit my title and put fixed on the Title when it's not fixed and this issue is still occurring!
This issue is not fixed I'm not sure why you think it is fixed it's still doing it as others have stated I logged out again cleared the cache yet the screen is still not showing the entire screen due to this issue you guys are not fixing I have to miss the tournament and the event where you beat levels
I have the same problem. It is black with alittle bit of the fairy dash in the corner
I did the fix and now it looks like this. Just blank
Happening for me too. This what my screen looks like after pressing start.
Mine is still like it @PrettyBubbles @Snow_Rider
I've done everything, including logging out and back in. What now?
Bonjour
Je me connecte mais j'ai un écran noir qui apparaît sur les trois quarts de l'écran
Mine Is doing same thing cannot play the game prefer not to delete game but may end up doing it
Hello, help please. I signed in ok but then the screen froze with a dark area covering most of it. I have tried restarting and switching off iPad but the screen remains frozen at that point. I can’t see what level I am at but I have been playing for over 5 years and would hate to loose position. I also don’t want to loose my daily play bonus as it’s at around 1750 days continuous play. Please advise. Thank you.
Thank you. I just did everything you commented to do and the issue is still there. Got my daily prize but can't play game.
Hi my friend sorry this is happening please try the following
Check for any pending updates as we received one a couple of days ago
Force close apps and restart your device.
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS: Settings > Safari > Clear History and Website Data
let's see if this helps
Goodmorning,
I still have the same problem.
Thx for helping to solve this problem.
I have the same problem…
Thx for your help to solve this issue. ;o)
I hope they fix this 😔
I hope they fix this
This is obviously an issue for me and other players what are you going to do to fix this as your advice is not working
I have cleared cache and it's updated yet this problem is still occurring
I also have this problem? I’ve completed ALL of the recommended steps and I’ve updated the game & it’s the correct version. I also uninstalled and reinstalled the game. No change same split screen. I play on IOS on iPhone 13. When will this be resolved? Thank you,
15751550519
I too can play the daily award but not the game. Please help fix this bug.
Hi everyone, I'm having a problem with the game. When I load the game, I get this screen. How can I fix it?
@PrettyBubbles @Snow_Rider
I'm having the same issue, and i've done all the steps but it's still happening. I can't play because you can't get past this page.
Edit: Just to add that if this isn't fixed by tomorrow then everyone with this issue will also lose their Daily Streak place and go all the back to day 1, which isn't fair.
HI my friend sorry this has happened
We have had a recent update 2 days ago did you update it from your store please check then clear the ingame cache overloaded cache can create issues
Here is how
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Hi! Thanks for reporting this. Could you please check if you’re on the latest game version (10.10.1.0)? If so, would you mind trying to log out and back in? Please don’t delete the game, as your boosters can't be restored. It would also really help to know which device model you’re playing on.
Yes it's the correct version I logged out and logged back in and the screen is still the same it let me collect my daily log in just fine and then the screen went back to showing only half of it
I'm on Samsung galaxy s24
It's still not working how do you fix this please
I play from a desktop computer, with a Win 10 operating system, the problem is still there.
Hi Witches and Wizards! 💜 We wanted to give you a quick update about missing items in the Cat’s Beanstalk — an issue many of you have been reporting for quite some time. First of all, thank you for your patience and for continuously flagging this with us. We know how frustrating it is to wait this long for a fix. The…
n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.
Hey there. As of a few hours ago, when trying to make a purchase with my Google Play balance/credits, the Bubble Witch Saga 3 game keeps giving me this weird error message about how I need to update my country..? I don't know why it started out of nowhere, as I didn't change or update a single thing. Ive tried everything…
for the last couple days I haven’t been able to access my boosts and I haven’t changed anything. Your help is greatly appreciated.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
