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Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
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Hi Witches and Wizards! 🧙‍♀️
To resolve the split-screen issue, please make sure your game is updated to the latest version.
If, after updating, you encounter the white screen that some players have reported, there is a temporary workaround: try tapping at the bottom of the screen to remove it.
The team is actively working on a proper fix for the white screen issue. Thank you so much for your patience while we sort this out. @PrettyBubbles
Hi everyone, thanks for your patience 🙏 We know this issue has been taking longer than expected, and we understand how frustrating that can be. The Studio is still actively investigating the problem to identify the root cause and make sure the fix is solid.
As soon as we have an update or next steps to share, we’ll post it here right away. Thanks for bearing with us while this is being looked into.
I have cleared cache and it's updated yet this problem is still occurring
I also have this problem? I’ve completed ALL of the recommended steps and I’ve updated the game & it’s the correct version. I also uninstalled and reinstalled the game. No change same split screen. I play on IOS on iPhone 13. When will this be resolved? Thank you,
15751550519
I too can play the daily award but not the game. Please help fix this bug.
Hi everyone, I'm having a problem with the game. When I load the game, I get this screen. How can I fix it?
@PrettyBubbles @Snow_Rider
I'm having the same issue, and i've done all the steps but it's still happening. I can't play because you can't get past this page.
Edit: Just to add that if this isn't fixed by tomorrow then everyone with this issue will also lose their Daily Streak place and go all the back to day 1, which isn't fair.
It's still not working how do you fix this please
HI my friend sorry this has happened
We have had a recent update 2 days ago did you update it from your store please check then clear the ingame cache overloaded cache can create issues
Here is how
Android:Â Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS:Â Settings > Safari > Clear History and Website Data
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I'm on Samsung galaxy s24
Yes it's the correct version I logged out and logged back in and the screen is still the same it let me collect my daily log in just fine and then the screen went back to showing only half of it
Hi! Thanks for reporting this. Could you please check if you’re on the latest game version (10.10.1.0)? If so, would you mind trying to log out and back in? Please don’t delete the game, as your boosters can't be restored. It would also really help to know which device model you’re playing on.
