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Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
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Hi Witches and Wizards! đ§ââïž
To resolve the split-screen issue, please make sure your game is updated to the latest version.
If, after updating, you encounter the white screen that some players have reported, there is a temporary workaround: try tapping at the bottom of the screen to remove it.
The team is actively working on a proper fix for the white screen issue. Thank you so much for your patience while we sort this out. @PrettyBubbles
Hi everyone, thanks for your patience đ We know this issue has been taking longer than expected, and we understand how frustrating that can be. The Studio is still actively investigating the problem to identify the root cause and make sure the fix is solid.
As soon as we have an update or next steps to share, weâll post it here right away. Thanks for bearing with us while this is being looked into.
Hi my friend glad to hear support helped you and thank you for letting us know
Can you please share the fix they gave you it will help a lot đ
Thank you for your message.
Further to your message regarding going back to the support team contact, I don't have one. I completed the AI questions, followed all the guidance and steps including the logging out of the account and then back. I was then told by the AI that a ticket had been raised and I thought that someone would email me. I haven't heard anything since. I would be grateful for that contact.
Thank you.
Thank you Mary, glad that you got sorted. Fingers crossed for the rest of us.
hello,
I sent an email to customer support:
.bubblewitch3@king .com
They are so helpful and I finally got back into the game, ( my screen are split and the frozen),
I hope this helpđ€
~Mary
Please message me if you need any help.đ Good luck.
How do I contact someone from King? People on here can tell you something is fixed, but thatâs obviously not accurate. How can we get ahold of someone who works for King in Support? This is getting ridiculous.
All the games I play are by King. What happens in one and how long it takes to get fixed affects my attitude toward all of their games.
Exactly this should be taken more seriously especially for the faithful players that spend money and take your game seriously King Games
This is still happening to me it has been days that I haven't been able to play
I just tried it on a different device and on that one it's a completely white screen, nothing, nada, zilch.
There's something very wrong going on đ
What's this, 4 days isn't it @PrettyBubbles @Snow_Rider
Unbelievable really, a fix should've been applied by now.
And i'll say it again, this site is an absolute nightmare to navigate. I don't know what you've done to it, or what platform you're now using, but it's awful. A clunky mess that's near impossible to get around.
Hi my friend I have raised with our team I am Awaiting further feedback đ
Hello,
I have managed to regain position and level (at 10147) through the tips provided on guidance.
Sadly now when I go into this level the screen has a big white patch over it and is frozen. I reported it. I had a reply from Mary but have been unable to reply and thank her for letting me know that it is still not fixed but support are looking into it. Unfortunately I can't follow the threads well on this site to do so directly.
Now 3 days of not been able to play. Please can support let me know when it is going to be repaired.
Same as well, game is still not working, but when I last played I had 3 events going on the race , the who can beat the most levels and the tournament :( due to this issue I won't be able to collect any of the rewards I earned
What's happened to this site? The comments and threads are all over the place, i can't follow anything. Are you using a different platform @Snow_Rider , because it's awful đ
Anyway, still no fix, i haven't been able to play for 3 days now. Lucky there's not a forum competition atm or a lot of us would be missing out.
J'ai le mĂȘme problĂšme
Nekem is ez a problémåm SOS !!!!!!
I have the same problem but after logging out and back in it is finally fixed. However I have lost all my rewards accumulated over time. How can these be reinstated please
Hi there! Thanks for following up and sticking with us! Weâve shared with the Studio that the workaround didnât help and that players are still experiencing the issue. The team has resumed the investigation, and weâll keep you updated as soon as we hear back from them.
Thank you all. Glad itâs not just me but I still canât fix it.
J'ai le mĂȘme problĂšme avec
I have the same problem. It is black with alittle bit of the fairy dash in the corner
I did the fix and now it looks like this. Just blank
Happening for me too. This what my screen looks like after pressing start.
Mine is still like it @PrettyBubbles @Snow_Rider
I've done everything, including logging out and back in. What now?
Bonjour
Je me connecte mais j'ai un Ă©cran noir qui apparaĂźt sur les trois quarts de l'Ă©cran
Mine Is doing same thing cannot play the game prefer not to delete game but may end up doing it
Hello, help please. I signed in ok but then the screen froze with a dark area covering most of it. I have tried restarting and switching off iPad but the screen remains frozen at that point. I canât see what level I am at but I have been playing for over 5 years and would hate to loose position. I also donât want to loose my daily play bonus as itâs at around 1750 days continuous play. Please advise. Thank you.
Thank you. I just did everything you commented to do and the issue is still there. Got my daily prize but can't play game.
Hi my friend sorry this is happening please try the following
Check for any pending updates as we received one a couple of days ago
Force close apps and restart your device.
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android:Â Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS:Â Settings > Safari > Clear History and Website Data
let's see if this helps
