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Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
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Hi Witches and Wizards! 🧙♀️
To resolve the split-screen issue, please make sure your game is updated to the latest version.
If, after updating, you encounter the white screen that some players have reported, there is a temporary workaround: try tapping at the bottom of the screen to remove it.
The team is actively working on a proper fix for the white screen issue. Thank you so much for your patience while we sort this out. @PrettyBubbles
Hi everyone, thanks for your patience 🙏 We know this issue has been taking longer than expected, and we understand how frustrating that can be. The Studio is still actively investigating the problem to identify the root cause and make sure the fix is solid.
As soon as we have an update or next steps to share, we’ll post it here right away. Thanks for bearing with us while this is being looked into.
I think I’ll give that a try. I’ve got nothing to lose, right? Thanks for the info!
Did you try what they did and it didn’t work?
have emailed you twice over a week and no response. Your attention to customers is poor and a community update once in a week for such major issues is a joke. Get this fixed or you will lose people fast
That's great for you, i'm glad it's working again 👍
Unfortunately nothing works for me, 9 days now 🙄
Tried everything except one … so I logged out and WAITED days. Didn't clear cache, or go for another update … just waited. Started up just now, logged back in and game now works and progress had been saved. Multiple levels cleared without any problems
8 days and counting… 🙄
Mine is doing the same thing.Why aren't they fixing it?
I too reached out to Support, I used the Help Center link to send the email. I explained the problem and how long it has been going on and it is happening to so many other players. I also stated that it seems to have started when the Fairy Dash ended. A couple days ago I thought maybe it was fixed cuz I was able to collect my daily prize right where I had left off, but not such luck. But I was told they are working on the issue. Maybe if enough players email them it might get fixed faster.
I contacted King Support and they replied asking the issue. Explained it and included screenshots. Received the basic answer of “we’ll work on it.” We’ve heard that for almost a week now.
Apparently not, and still no communication whatsoever 🙄
Hi my friend glad to hear support helped you and thank you for letting us know
Can you please share the fix they gave you it will help a lot 💓
Has anyone got this issue fixed
This really is unacceptable, no update for days and no fix in sight 🙄
I followed your advice of logging out and logging back in regarding the pop-up glitch freezing the game. When I tried to log back in, a message popped up that it was the wrong password. So, I changed the password and now I am back at Level 1. I have been playing this game for over 10 years and was almost on Level 7000. So, you can imagine how upset I am! I don't know how to go back to where I left off. It is as if I am a totally new player and am starting back at Level 1. Please help! Thank you!
J Ai le même problème depuis hier. Impossible de jouer
JJ Ai le même problème depuis hier.
IImpossible de jouer.
Logged Out 2 times and the issue still remains
An update would be nice @Snow_Rider , instead of leaving us in the dark ¯\_(ツ)_/¯ Day 4 isn't it? And still no fix in sight.
On my main device it's half a black screen and frozen, and on another device i tried it's a completely white screen, frozen. Both of which other people in this thread are experiencing.
An update would stop me from having to post anything on this site, because as i said previously, this site is a nightmare to navigate and that's why i don't come on the forums anymore.
Thank you for your message.
Further to your message regarding going back to the support team contact, I don't have one. I completed the AI questions, followed all the guidance and steps including the logging out of the account and then back. I was then told by the AI that a ticket had been raised and I thought that someone would email me. I haven't heard anything since. I would be grateful for that contact.
Thank you.
