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Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
Hi Witches and Wizards! 🧙♀️
To resolve the split-screen issue, please make sure your game is updated to the latest version.
If, after updating, you encounter the white screen that some players have reported, there is a temporary workaround: try tapping at the bottom of the screen to remove it.
The team is actively working on a proper fix for the white screen issue. Thank you so much for your patience while we sort this out. @PrettyBubbles
Hi everyone, thanks for your patience 🙏 We know this issue has been taking longer than expected, and we understand how frustrating that can be. The Studio is still actively investigating the problem to identify the root cause and make sure the fix is solid.
As soon as we have an update or next steps to share, we’ll post it here right away. Thanks for bearing with us while this is being looked into.
Hi my friend unfortunately with a fix of this complex nature it does reset your Game
When boosters are not purchased I am afraid we cannot replenish them
However customer support may only may wish to compensate you
PLease use the contact us tab at the bottom of this page and start a new enquiry
First you will receive an automated reply please reply back to this and explain again 💓
So its fixed but I never got my rewards and support isn't responding back
Thank you so much!!! It worked and I am in.
@monicapete24 your trick worked. I haven't anymore the white screen! The bug has been solved
You are very welcome my friend 💓
If you’ve done the update and are still getting the white screen, try this that King Support suggested to me. When you enter the game and the screen goes white, tap the bottom of the screen (if playing on your phone). It worked for me!
Too bad the update didn’t for all of us 👎🏼
Completed the update and it still doesn’t work.
@PrettyBubbles despite the last game version 10.10.2.0, I still have got the white screen of BWS3. Why this bug isn't still solved in my BWS3 account? Here are the screenshots:
Ok, thanks @PrettyBubbles 👍
Yes all is good. Started right where I left off.
Hi guys could you please share if the recent update has corrected your screen
This would be very helpful 💓
cc.. @Snow_Rider
Yes my friend that is a known issue and is being worked on
The split screen took priority
Glad after updating it is now resolved 💓
UUne Mise à jour a été faite et cela fonctionne à nouveau
I've been left with another issue @PrettyBubbles
My profile picture has changed, it's not me!
First screenshot (medal table) shows my real profile picture.
Second screenshot (within the game map) shows someone else's picture ¯\_(ツ)_/¯
Hi guys we have a new update please be sure to check your store and update 💓
There's an update for the app everyone, version 10.10.2.0
It worked, no more half page, no more white page, it actually worked! 🥳
And it only took 10 days...
I think I’ll give that a try. I’ve got nothing to lose, right? Thanks for the info!
Did you try what they did and it didn’t work?
have emailed you twice over a week and no response. Your attention to customers is poor and a community update once in a week for such major issues is a joke. Get this fixed or you will lose people fast
That's great for you, i'm glad it's working again 👍
Unfortunately nothing works for me, 9 days now 🙄
Tried everything except one … so I logged out and WAITED days. Didn't clear cache, or go for another update … just waited. Started up just now, logged back in and game now works and progress had been saved. Multiple levels cleared without any problems
8 days and counting… 🙄
Mine is doing the same thing.Why aren't they fixing it?
I too reached out to Support, I used the Help Center link to send the email. I explained the problem and how long it has been going on and it is happening to so many other players. I also stated that it seems to have started when the Fairy Dash ended. A couple days ago I thought maybe it was fixed cuz I was able to collect my daily prize right where I had left off, but not such luck. But I was told they are working on the issue. Maybe if enough players email them it might get fixed faster.
I contacted King Support and they replied asking the issue. Explained it and included screenshots. Received the basic answer of “we’ll work on it.” We’ve heard that for almost a week now.
Apparently not, and still no communication whatsoever 🙄
Hi my friend glad to hear support helped you and thank you for letting us know
Can you please share the fix they gave you it will help a lot 💓
Has anyone got this issue fixed
This really is unacceptable, no update for days and no fix in sight 🙄
I followed your advice of logging out and logging back in regarding the pop-up glitch freezing the game. When I tried to log back in, a message popped up that it was the wrong password. So, I changed the password and now I am back at Level 1. I have been playing this game for over 10 years and was almost on Level 7000. So, you can imagine how upset I am! I don't know how to go back to where I left off. It is as if I am a totally new player and am starting back at Level 1. Please help! Thank you!
J Ai le même problème depuis hier. Impossible de jouer
JJ Ai le même problème depuis hier.
IImpossible de jouer.
Logged Out 2 times and the issue still remains
An update would be nice @Snow_Rider , instead of leaving us in the dark ¯\_(ツ)_/¯ Day 4 isn't it? And still no fix in sight.
On my main device it's half a black screen and frozen, and on another device i tried it's a completely white screen, frozen. Both of which other people in this thread are experiencing.
An update would stop me from having to post anything on this site, because as i said previously, this site is a nightmare to navigate and that's why i don't come on the forums anymore.
Thank you Mary, glad that you got sorted. Fingers crossed for the rest of us.
hello,
I sent an email to customer support:
.bubblewitch3@king .com
They are so helpful and I finally got back into the game, ( my screen are split and the frozen),
I hope this help🤗
~Mary
Please message me if you need any help.😊 Good luck.
How do I contact someone from King? People on here can tell you something is fixed, but that’s obviously not accurate. How can we get ahold of someone who works for King in Support? This is getting ridiculous.
All the games I play are by King. What happens in one and how long it takes to get fixed affects my attitude toward all of their games.
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n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
