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IsIs anyone else having the same problem that when you start the game , the screen turns white
This isThis is how the screen looks
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Hi my friend yes we do have a known issue You can read the announcement by selecting HERE
Also please try tapping the white screen and let us know in the link I have given you if it works as a temporary fix 💓
yes, i have the same problem. Just started tonight
In addition to first following the above if it still persist please try tapping the bottom of your screen 💓
Hi my friend this is a known issue
First please try the following lets see if it clears it for you 💓
Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS: Settings > Safari > Clear History and Website Data
hi. i’ve been getting a blank screen today and yesterday after hitting
the play button on the first screen after the app opens up.
here’s a screenshot of what i see.
any ideas?
tom biros
Hi my friend I have replied to your first message 💓
Hi my friend sorry this is happening First please try the following lets see if this corrects it for you 💓
AllAll day , my screen has come on for a second and then went white
Ihave the same issue
You are very welcome my friend
Thank you for your update 💓
It's working now .. thank you
Hi my friend if you still see a white screen the temporary work around whilst we await a fix is to tap the bottom of your screen 💓
It's been about 4 days and I still can't play. Any news when it will be fixed?
@Woody yes my friend we are aware of that that is why the issue has been reopened as a live issue HERE
Fingers crossed it won't take much longer 💓
Hi @PrettyBubbles I received a message from support saying the problem had been fixed in the latest release. It hasn't solved anything the white screen is still there.
Thanks for the update my friend its same information we have and are working on 💓
Hi @PrettyBubbles Customer Support just say the studio team us looking into the problem.
Hi my friend a player came through to say she contacted customer support using the contact us tab below and they were able to clear it for her
Maybe give them a try 💓
Hi @PrettyBubbles Any news still can't play.
This is still happening. I've tried all the troubleshooting listed and still nothing.
