Not connected

Question

My game constantly says I'm not connected?

CurtisyM · Answer

Hi there @Carmella1978! 👋

I am sorry to hear that you are having a connection issue in your game!

I would recommend doing some technical steps to prevent this from happening in the future. Please do the following:

* Close all apps and restart your device: 
* On most phones, press your phone's Power button for about 30 seconds or until your phone restarts.

You may need to tap Restart > Restart.

* Check and update your Android version and the game app 
* Temporarily free up space by clearing app's cache. This is a short-term solution. Over time, cached data will build up again. To clear cache, please go to Settings > Apps > {{ticket.brand.name}} > Storage >"Clear cache" *ONLY* 
* Make sure that you have sufficient memory on your device. We recommend having at least 2GB free - to check this see this link 
* Check out the following Google Support pages with useful information on how to fix different device and apps issues.

Should the issue persist, please send me a screenshot of what it looks like on your side. For instructions on how to take a screenshot please visit:

https://support.google.com/android/answer/9075928?hl

Could you please also provide me with the following:

* 📲 Device and Operating System version  
* 🪪 Player ID  
* 🕹️ Game Version  
* 📸 Screenshots if possible

Thanks for your message and wishing you a great day further! 🍭