JustPlaying

Royalty

Hi Marcy, Thank you for posting on King Care. Please see try the troubleshooting here: Android in the mean time will have a mod look at.

Hi Michelle, Does this happen with both Blossom Blast and Candy Crush? What is the device, how are you connecting and are you using a King or Facebook account? See the following troubleshooting: iOS Android Facebook Windows 10

Hi Marcy, Thank you for posting on King Care. What is the device you are using? Please look at these steps for troubleshooting devices. iOS Android Facebook Windows 10

Hi Circles, Thank you for posting on King Care. I will escalate this to a mod. Thanks, JP

Hi saracun12, Thank you for posting on King Care. Please see this for troubleshooting on iOS. Please let us know if you still have an issue. iOS Troubleshooting

Hi Mary, Thank you for posting on King Care. I believe the white arrows are showing where the flowers enter the board making it easier to see where they they can be cut off by objects.

Hi Nita, Thank you for posting on King Care. What is the device you are playing on? Is it through the game app, Facebook or on the King site? At what point is the screen going white? Common loading fixs: iOS Android Facebook Windows 10

yes i does not reset if save to servers. I will pass this to a mod

Hi Dawn, if there is no blue button it means you are logged in. Try Logging out with the spoke at the bottom left while following the instructions... If you actually log into Facebook on a computer and try to play there does it show the correct level?

Hi Charnell, Thank you for posting on King Care. Are you using a Facebook or King account? If so your progress is saved on the servers. You will just need to log in with the same account you used before restoring your devices. Please see here: https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device