Lady_Choo

Moderator

hi and welcome to the community. Were you saving your progress either by Facebook or the Kingdom? It might just be that you need to log in again. Also try checking the app store for updates just to make sure the game is working properly. 🤗

Good afternoon and welcome to the community @sonymaxy I apologise for the delay in responding to you. Are you playing on Facebook itself or on a device? If you are playing on a device, go to your facebook account and hit settings, then find apps....find pet rescue and click on remove. Don't worry, it won't lose anything.…

Good afternoon @union_jak I apologise for the post being missed until now. I don't actually know anything about this other than it must be a new test. Once you have watched the advert, does it go back to usual?

Apologies, I have just seen our community manager post about this, "Oops something went wrong" message — King Community

Aha thank you, I just answered a post regarding that 😁

Follow this link here and it takes you to the contest area. You just need to follow instructions in each contest and enter them, for a chance to win gold in your game 🤗 https://community.king.com/en/pet-rescue-saga/categories/contest-prs

Sometimes its just a slow connection/graphics issue so I am glad its resolved now. In future if you could get a screen recording of it doing what its doing (you won't be able to upload it here but you can upload it via a file sharing platform like dropbox for example, then give us the link) and we can pass it over to the…

Hello and welcome to the community! Can you let me know which devices you are both playing on please and we will start there 🤗

Welcome to the community. I must admit, I am a little confused too. Can you add a little more information as to the problem?

I am so sorry, I think we have both been busy the last couple of days. I am glad it is fixed now!