MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Susie, I have checked your player account and it appears you have two accounts. I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with an update in order to solve the issue. Kind regards, - Mark, Team King Care
    in I am still waiting !! I was on level 801. I am now back to level 1!!! I have spent a long time and Comment by MarkHawk August 2016
  • Hi Richard, Your game account shows that you are at level 1868 in Candy Crush Saga and at level 601 in Dreamworld. Once you get your new phone, and the sync issue has been solved, you'll be able to continue from level 1868 and 601. Your 44 gold bars are also stored online and will also be available once you can sync.…
    in How can I save proof of my current level? Comment by MarkHawk August 2016
  • Hi Eleni, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Got to a higher level when logged in to my daughter's device,want to get back!!! Comment by MarkHawk August 2016
  • Hi Debs, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Hi I backed up my phone to my mac and restored it but Ive lost my game its sent me back to level1 Comment by MarkHawk August 2016
  • Hi Parmar, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in How can i get my level i am at558 level and today suddenly fallen down to level 1...what to do now. Comment by MarkHawk August 2016
  • Hi Nanaa_oh, I can assist in getting the game progress back in Candy Crush Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done…
    in How can I sync my data? Comment by MarkHawk August 2016
  • Hi Chrystal, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in How to restore your game level Comment by MarkHawk August 2016
  • Hi Didem, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in All level has gone! Please Help! Comment by MarkHawk August 2016
  • Hi Fayth, I am sorry that you have experienced an issue with your game progress in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the…
    in I got my candy crush soda reset the moment I log into Facebook. Comment by MarkHawk August 2016
  • Hi Jessie, I have checked your game account; On 27 Jul, 02:50:40 you won 1 Gold bar in the Daily bonus wheel bringing your account to 6 Gold bars On 27 Jul, 02:50:40 you won 1 Gold bar in the Daily bonus wheel. Your account: 7 Gold bars On 03 Aug, 04:47:57 you used 6 Gold bars for an extra spin on the Daily bonus. Your…
    in Gold Bars Comment by MarkHawk August 2016
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