Candy Crush Saga

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How can I sync my data?

My mom was playing candy crush, not logged in with King or facebook, but it never deleted her levels. But i thibk she was because on mine she has her picture on the levels. She just started to play when she clicked "play" and not the facebook logo. But for some reason the screen wouldn't load and so i closed the app (she asked for my help) and opened it back again it it restarted to level 1! SHE WAS IN 198!! What can we do about my mom's account?

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Nanaa_oh_

Hi Nanaa_oh,
I can assist in getting the game progress back in Candy Crush Saga.
Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact and solve the issue.
Kind regards,
- Mark, Team King Care

Well the thing is that my mom does not speak english and just spanish. Can she still do that? Ill help her with the levels

MarkHawk

Hi Nanaa_oh,

I can assist in getting the game progress back in Candy Crush Saga.

Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact and solve the issue.

Kind regards,

- Mark, Team King Care