Pixie26 Level 2

Thanks for getting in touch @PrettyBubbles I have had this new phone since about the 19th of November and have never been able to connect using it. It is very new model, Xperia 5ii in case that has something to do with the issue.

I am having this connection problem again too since I got a new mobile. I've tried every fix and nothing works. Last time I uninstalled for a week or so and when I reinstalled it connected again. This hasn't worked this time unfortunately 😟 My King ID is 1000882429 and I use an Android mobile. Any help would much…

Hi @johamilton I am using an android mobile phone to connect and my account login is for King. However, I can't log in to the account because of the lack of connection. The game worked fine on my phone for years until a couple of weeks ago so I am not sure what is causing the problem. Any advice would be appreciated 😊

So the uninstall/install suggestion didn't work for me. Still cannot connect and all my progress has gone because I can't connect to log in 😢

Thanks @KimElston I am playing on an android mobile device. Can't get the game ID as I get the 'no connection' message if I click on my profile. Would it be the number that appeared on recent correspondence with the support team? If so, it is 1000882429

That happened to me too on that level and I had to do it all over again. I think it probably is to do with the general connection issues that quite a few of us seem to be having. I recently created a King account to save my progress and the problem seems to have got worse since I did. Hope we hear about a resolution soon.

I would really appreciate a resolution for this too. I have been unable to connect all week despite being online. None of the suggestions made so far have worked and the game is less fun without a connection. Any advice appreciated, thanks.