Comments
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Hi everyone 👋 Thanks for reporting this and for your patience while we look into it. We’re aware that some players are experiencing freezing issues when playing Pet Rescue Saga on Facebook, where the game may stop responding and progress is not saved after reopening. Our team is currently looking into this to understand…
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Hi @Deal_One😊 First of all, my apologies for missing your earlier questions about this and thank you for your patience. I’m not able to check or comment on individual account eligibility here in the community. The best way to get a proper answer is to contact Player Support through the game app, so they can review your…
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Thank you @AnjaGreen for your details! I have passed it on so the team is looking in to it. Please keep an eye on your game during the day and keep playing and checking the leaderboard when you pass new levels to see if it gets conted.
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@FireWife8 @anbamber95 @alex_jamz1 Hi there 👋 I bring good news! The team has been working on this issue and we believe it has been resolved. When you have a moment, could you please try playing a couple of new levels and check if the Blue Candies are now being added correctly to your leaderboard total? If everything looks…
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Hi and welcome to the community 😊 Nice job passing the level! From the community side we unfortunately can’t see players’ Episode Race records or game history, so I’m not able to check exactly what happened in your race. In many cases this can happen if the race timer runs out or if another player finishes the whole…
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Hi @031224 and welcome to the community 😊 If the “Continue with Facebook” button is not working even with a strong Wi-Fi connection, please try these quick steps: • Restart your device • Make sure the game is updated to the latest version • Check that the Facebook app is also updated • Log out of Facebook on your device…
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Hi @alex_jamz1 👋 Just wanted to let you know that the team is currently investigating why blue Candies are not being added correctly to the All Stars leaderboard, so this issue is already being looked into. No need to send anything else right now. Please keep an eye on your game, and if the problem continues after a while,…
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Hi @FireWife8 👋 In the All Stars tournament, blue Candies are only counted when you complete new levels. Replaying older levels or previously completed levels will not add blue Candies to your leaderboard total. That said, thanks for mentioning this. The team is currently investigating reports where blue Candies are not…
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Hi @anbamber95 👋 Sorry to hear you're running into this, that’s definitely not a great experience. The good news is that the team is already looking into reports about Blue Candies not being counted correctly in the All Stars leaderboard, so that part is currently being investigated. Since you’ve already contacted Player…
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Perfect thank you for confirming this 🙏 So this issue should have been fixed a while ago 🤔… which game app version do you have installed and can you let me know what is your Game ID? Here’s how to find it:👉 How to find your Game ID Also, keep playing as it should not happen every time and I'll wait for your reply!
