QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/comment/3149801#Comment_3149801 Hi sauren, Apologies for the delay in getting back to you. I'll get this sorted out for you right away, please keep an eye on your game as I will get our Player Support to handle this 😉 Thank you for your patience 😊

https://community.king.com/en/candy-crush-saga/discussion/comment/3150041#Comment_3150041 Hi Bruh194, It does seem like the character changes might be temporary as the game experiments with different features. Having the option to choose characters during gameplay would be a cool feature 😃 We’ll have to wait and see what…

https://community.king.com/en/candy-crush-saga/discussion/466957/yeti-replacing-tiffi-questions Hi SneakyMelonFireDuck, I get your curiosity 😃 The design team is always experimenting with new looks and themes, and it seems like Yeti has taken the spotlight for now. Tiffi's armor was definitely a fan favorite, with its…

https://community.king.com/en/candy-crush-saga/discussion/comment/3149260#Comment_3149260 Unfortunately, there was an issue with the automatic payout of Gold Bars, so some players will need to reach out to us so we can manually add them. If players don’t provide their ID numbers, they might not receive their rewards. I'll…

https://community.king.com/en/candy-crush-saga/discussion/comment/3149491#Comment_3149491 Lovely, thanks for letting me know and I will ping Player Support again and see what they can do with the missing gold bars from the past two months 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3149230#Comment_3149230 Hi BreJack, Thanks for letting me know and I will get Player Support to look into it and send you what's' missing 😉 Keep an eye on the game 😊

https://community.king.com/en/candy-crush-saga/discussion/comment/3149415#Comment_3149415 Thanks for the tag Christine 🙏 I'll go ahead and report this level to the team for further review. https://community.king.com/en/candy-crush-saga/discussion/466845/level-3628-your-thoughts Candyland78, have you been able to pass the…

https://community.king.com/en/pet-rescue-saga/discussion/466788/the-game-loads-but-wont-open Hi @conny3, I’m sorry you’re having trouble with the game. Here are a few steps you can try: Clear Cache: Clear your browser or app cache to help with loading issues. Check for Updates: Make sure your browser, app, and device are…

Hi everyone! We’re currently experiencing an issue with the Episode Race! If you're affected, you might receive a pop-up about a new race, but that race is not starting. We’re sorry for any inconvenience caused. The good news is that the clever people in our studio are already hard at work on a fix. Sit tight, we’re doing…

https://community.king.com/en/candy-crush-saga/discussion/466690/seasonal-event-on-the-way Hi @SneakyMelonFireDuck, Yes, we’re saying goodbye to summer and welcoming fall with open arms 🍂 Something awesome is on the way, so stay tuned for some exciting seasonal events coming soon and keep an eye out in the game and here of…