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@QueenB I have not received my gold bars from the winter cup yet. It normally would come on the 1st of the month as promised. Could you check on the issue or do we need to start sending our Player id again. Thanks
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@QueenB Yes!Thanks
Thanks for confirming and I believe Player Support has handled this already so you 100 GB should be in your game 😉
@QueenB Thank you for your reply. I haven't received any this month.
Thanks for getting back to me!
Your game have been affected by the issue so you will need to request for the Gold Bars to be added every month, I'm happy to do this for you, I just need a friendly reminder sometimes 😅
So when was the last time you got your rewards this year?
@christinewupp True I got only 6 months out of the year last year on the event. Reported it many times to support and still didn't get them. Lol half the time support had no idea what I was talking about. This year so far I didn't get them 3 months so far. Get it 1 month then they will skip a month.
@QueenB my id14207161654. So what you're saying is if you are not in this forum to provide your ID you will just not get the gold bars? There is probably thousands of players that won this event that cannot give you this information that will not get the gold bars. That's pretty sad @QueenB .
Unfortunately, there was an issue with the automatic payout of Gold Bars, so some players will need to reach out to us so we can manually add them. If players don’t provide their ID numbers, they might not receive their rewards. I'll be here at the beginning of each month, so I’ll gladly help those who need their Gold Bars added manually.
If you know someone who missed their rewards, please encourage them to reach out 😊
@QueenB I just refreshed my account, the balance 200 also has been credited, thank you for your assistance.
Lovely, thanks for letting me know and I will ping Player Support again and see what they can do with the missing gold bars from the past two months 😉
Hi BreJack,
Thanks for letting me know and I will get Player Support to look into it and send you what's' missing 😉
Keep an eye on the game 😊
@QueenB Just received my 100 gold bars today for September however still no news for the past two months
I remember that you reported the same trouble last year @cookiemae , because your comments then were the reason I decided not to bother competing in the Winter Cup. So it's happening again this year and I'm glad I didn't bother trying to win the event! So much hassle…. It's not the first month this is happening.
@QueenB missing gold bars from the winter cup.So if we don't put in our id number does that mean we will not receive them? Supposed you are not in community to give your ID will you not get them @QueenB ?
Missing September Winter Cup gold bars. Id 3477456928
Probably some time in mid June, can't remember exactly
Hi namkhian,
Thanks for sharing your Game ID! Can you please let us know when was the last time you received your 100 Gold Bars reward? This will help us look into the issue more accurately.
Thanks for your patience! 😊
@QueenB just in case you didn't notice the post above.
Nothing for August as well
Here is my ID 1012 4975 838
I play on my mobile
Hi and sorry to hear you're also missing your rewards.
Can you please get back to us with your Game ID so we can confirm? Find your Game ID here
Thanks 😉
Hello Crushers! Are you ready for another opportunity to win gold bars? Black Friday is the Friday after Thanksgiving in the United States. It traditionally marks the start of the Christmas shopping season and is the busiest shopping day of the year in the United States. 🛒 This year, Black Friday falls on November 28, so…
🎉🎂Please join me in wishing the following players who were born in November a very Happy Birthday🥳: @headnurd73 @Maddy1996 @flapintinha25 @Peeps🐤 @cidacorreia @Peter_Tornaros @Megums @jrojas10 @galaxyangel @NegaSilveira @lynze13 @teenybee @johamilton @CrumD @Amoonmoon @king3244 @Taylor_Renee @Emmacdavid @Kerrie @Mr Lobato…
The Candy band is back for their biggest show yet, but they’ve overslept😴 From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! 🎵 What’s New This Season The Saga map gets a full music makeover! As you play…
Yes! The episode we’ve all been waiting for has finally dropped! 💥 The most talked-about feature in Candy Crush gets its spotlight in the latest Crush & Tell, where our very own Alena, Senior Product Director dives deep into the messy truth, the big decisions, and the surprising player feedback that helped shape the Fish…
We know there’s a lot that still needs fixing, and your feedback, both the good and the not-so-good continues to help us understand what matters most. But today I wanted to flip the question for a moment: 👉 Is there anything that you feel has improved in Candy lately? Maybe a small change you noticed, something that…
Level 18501 seems to be impossible without buying boosters. Please help!!!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Hello fellow candy crushers, I am tired of seeing the "counting up" threads that keep pushing real concerns and complaints into the abyss. I know this may be a long shot but I read this proverb, "A journey of a thousand miles begins with a single step". I wanted to start this thread so that we can all actively express how…
