QueenB

Community Manager

Hi @lisamo I’m really sorry this happened and I can imagine how upsetting it is to come back and see everything gone. Please don’t worry just yet, this usually means the game was signed out, not that your progress is permanently lost. Progress is saved to the account you were logged into (King account or Facebook). When…

Hi @VickyD, thanks for reaching out to us! Would you mind sharing a screenshot of the level as it looks at the start? That’ll help us see exactly how the keys and locks are set up in your version of the level, and then we can give tips that actually match what you’re seeing.

Hey @ccat63, three weeks stuck on one level is rough. Would you mind sharing a screenshot of how the level looks in your game? Some players may be on different versions of the level, or much further ahead, but if we can see your board, it’ll be much easier to give tips that actually apply to you. Once we see it, we can…

Hey @makingway89 thanks for flagging this. Just so we can narrow it down a bit, do you know if it’s: a specific ad that freezes every time, or does it seem random? ads for extra moves at the end of a level, or ads from something like Sweet Cinema / pre-level rewards? Also, which device are you playing on? That should help…

Haha, yeahhh no surprise there, Crush Play & Show is still holding that top spot for you 😄 This whole “Ideas & Decisions” angle is actually really interesting and I’ll pass it along to the team and see where it lands 👀 Thanks again for keeping the creativity flowing @Carol-38 🤗

Hi @Creative_Elsa and thanks for this detailed feedback. You make a really strong case for revisiting the Zoom-style format. I remember players mentioning how useful that setup was, especially being able to see how things are built and tested live. I agree it could bring a lot of clarity, especially for players who want to…

Looks like you had a smooth run there @Diamond_Lim 😄 One attempt and no hints used, nicely done! Thanks for sharing your experience and the screenshot. Those first impressions are really helpful 💛

Hey Deal_One, I hear you on being busy with other games 😁 Crushable is a daily puzzle, like think of it as a quick “jump in, play a few levels, jump out” experience. You don’t need to stop playing Candy Crush Saga or Candy Solitaire, and it’s not a new long-term game to keep up with. Have you tried it yet? If it fits your…

Hi janetd4 👋 I’m really sorry this happened, I understand how worrying it is to be charged and not receive what you paid for. Unfortunately, we’re not able to access purchases or process refunds from the community. For this kind of issue, you’ll need to contact Player Support directly through the game, or reach out to your…

Hi buchanan52 👋 I’m really sorry you’re having such a frustrating experience. I can hear how upset you are, and I want to make sure we understand what’s going wrong so we can help. Right now, it’s a bit hard to tell what’s happening, so could you help us with a few details? What do you mean by “too many blocks” when you…