QueenB

Community Manager

Hi buchanan52 👋 I’m really sorry you’re having such a frustrating experience. I can hear how upset you are, and I want to make sure we understand what’s going wrong so we can help. Right now, it’s a bit hard to tell what’s happening, so could you help us with a few details? What do you mean by “too many blocks” when you…

Hi @Appointment, Are you still stuck at this level? Can you remind us again how many moves that level comes with?

Hi @mick3390 👋 Just to clarify a couple of things here. First, the ads feature isn’t always available. It can come and go over time, so if you’re not seeing it right now, it may appear again later on. Unfortunately, this isn’t something we’re able to manually turn back on for individual players. About the other part you…

Hi @SohailR, Welcome to the community…. is there anything we can help you with 😀

Hey @Alienscar 👋 Thanks for bringing this up and you're absolutely right, this inconsistency isn’t ideal and I totally get how it messes with the flow when navigating around the community, especially on mobile. What’s happening is that we’re currently doing some tests with the layout, particularly around the category…

Hi @wildcrusher we currently have a bug opening the spoilers but it is being looked at and we hope to have this issue solved soon 🤞

Happy first anniversary to Candy Crush Solitaire 🎉 Such a lovely celebration post and a big milestone for the game. Well done to the team and thanks to everyone who’s been part of the journey so far 💛

Hey @christinewupp 👋 The Events tab is being phased out, and instead events are gradually being placed directly on the map as their own icons. This version is being rolled out step by step, which is why not everyone sees the same setup yet. The idea behind this change is to make events more visible and easier to jump into…

Hey @TheFabulousPyrolight 😃 So good to see you back and I have to say, this little adventure log was a fun read. First of all, respect for that run 💪 And as you can see from Christina’s comment, you’re definitely not the only one feeling this way. Really appreciate you sharing this and as always noting down the feedback…

Hi @umch12 thanks for flagging this. Could you tell us a bit more about what you see when you tap the Help Center (the question mark icon) in the game? For example: Does nothing happen at all when you tap it? Does it try to open but then close or show an error? Do you see a blank page? If possible, a screenshot of what you…