QueenB

Community Manager

Comments

  • Hi everyone 😊 Okay, I've untangled this as there's two topics that got a bit mixed together, so let me clarify 😅 Booster Wheel timer difference (Events tab vs Saga map) I’ve checked internally and this has been confirmed as an issue. The team is aware and a fix is already planned for an upcoming release (version 1.323) 🙌…
  • @kiara_wael @MountainMom @bearwithme
  • Thanks for bringing this up 😊 Just to clarify first: the Booster Wheel and the Daily Treat Machine are separate features in the game. Each one has its own reset timer based on when it was last used. They are not designed to renew at the same time, even if you happen to use them close together. Regarding the mention of…
  • Hi @touedmondjunior and welcome to the Community 😃 Short answer? It’s a fun way to relax ☺️ But beyond that, it also gets you thinking. You plan moves, spot patterns, and figure out how to clear tricky boards with limited moves. That little “yes” moment when you finally beat a hard level is pretty satisfying. For a lot of…
    in Benefits Comment by QueenB March 5
  • Hi @horoshamashada 👋 Thank you for sharing the screenshots. I completely understand why this would be concerning. Unfortunately, we don’t have access to billing or payment systems here in the Community, so we can’t see the details behind the charge. For purchase and refund questions, the best way to get clarity is to…
    in Debiting money Comment by QueenB March 5
  • Hi @KarwanBB Thanks for sharing the screenshot. I just want to double-check something with you. Sometimes very long timers can appear if the date or time on the device has changed. Did you recently travel to a different time zone or adjust your device’s date and time settings? Even small changes can affect timed features…
  • Hi @Cecie That’s such a fair question, especially when you’re facing those legendary “how is this even possible?!” levels 😅 All Stars scoring isn’t based on level difficulty. Points come from collecting blue Candies in eligible levels, and the same rules apply to everyone. There isn’t an extra multiplier tied to how hard a…
  • Hi @saffy123 😊 Thanks for letting us know! If your game is stuck on the All Stars opening page, let’s try a few quick things: Close the Candy Crush Saga app completely Restart your device Make sure your game is updated to the latest version Check that you’re connected to a stable internet connection After that, open the…
  • Hi @christinewupp This made my day, thank you so much 🤩 If the FAQ saves you even a few “where do I click?” questions, then my mission is complete 😄 But don’t worry… I have a feeling All Stars will still keep us all busy! Wishing you the sweetest climb and all the best in the tournament 💙🍬
  • @kiara_wael @MountainMom @bearwithme @PummyRaj Here we go 🤩