QueenB

Community Manager

Comments

  • Hey @sanwei, I’m sorry this level has had you stuck for so long. Level 365 can be really tricky, especially if the board keeps reshuffling and the moves feel wasted. Quick thing I wanted to check, because it can make a big difference here: Are you using the striped candies that drop from the two dispensers at the top?…
    in Level 365 unpassable Comment by QueenB January 5
  • @kiara_wael 🤩
    in 🎨 Community Spotlight: Celebrating Denize through Fan Art 🐉 Comment by QueenB January 2
  • Hi @Charleyfarley First off, I'm really sorry it's taken this long to get back to you and follow up properly. Huge thanks to @MountainMom and @christinewupp for helping out and keeping this thread going in the meantime and Christine, sorry in advance for all the pings here! So, I’ve finally jumped in to take a closer look,…
    in Unable to start a new discussion? Comment by QueenB January 2
  • Hi @Crusty1 sorry to hear about your phone, that’s never a fun situation. If your progress was saved to an account (Facebook, email, or King account), you should be able to get it back by logging into the game on your new device using the same login details you used before. Once you log in and give the game a moment to…
    in Game recovery after phone death Comment by QueenB January 2
  • Hi @ram_joo thanks for reaching out. If you’re able to, could you share a screenshot of Level 10400? Some of our community members are further along and really good at spotting strategies for tough levels, especially when playing without boosters or gold bars. Once they can see the board, they’ll be much better placed to…
    in Level 10400 Comment by QueenB January 2
  • Hi @ire_wolemi thanks for raising this. Just so I understand better, could you tell me what made you notice this? For example, are levels changing, or are gold bars or boosters being used without you playing? Most of the time, this happens when the game is still connected on another device. This can be a phone or tablet…
    in double user Comment by QueenB January 2
  • Hi @rachzilla thanks for posting. Before anything else, could you try the following to see if the game reconnects to the correct account: • Log out of the game, close the app completely, then open it again and log back in • Stay connected to the internet and give the game a few minutes to load and sync your progress…
    in My account Comment by QueenB January 2
  • Hi @karenmargaret thanks for letting us know. To understand what’s happening on Level 15 054, could you please share a screenshot of the level where the candies aren’t advancing? That will help us see exactly what you’re seeing on your side. Also, does this happen every time you play the level, or only sometimes? Once we…
    in Soda crush Comment by QueenB January 2
  • Hi @amanda43 thanks for letting us know. When all three games won’t load on Facebook, it’s usually related to the browser or Facebook itself rather than the games. Could you let me know: Which browser you’re using (Chrome, Edge, Firefox, etc.) Whether this happens in a different browser as well In the meantime, a couple of…
    in not loading Comment by QueenB January 2
  • @KnightLoveGames1010 Happy New Year to you too 🎉 Wishing you a sweet start to 2026 and lots of fun moments in Candy Kingdom 🍬✨
    in Happy New Year's Comment by QueenB January 2
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