QueenB

Community Manager

Hi there, and thanks for taking the time to share your thoughts. I can hear how passionate you are about the experience, and I appreciate you explaining what stood out to you while playing the event. Players approach Candy in lots of different ways, and it’s always helpful for us to understand the variety of experiences…

Hi @SgrCandj 👋 You can unlock the new Vanity Rewards by collecting tapes during the Music Season. Every time you finish a set of three tapes, you’ll earn a special reward, including the profile frames and avatar. If you’d like the Music Concert Chaos badge, just request it HERE and we’ll add it to your profile 😉 Happy…

Very happy to hear this and thanks for letting us know 🤗

Hi there 👋 Could you tell us what kind of purchase you made? Was it something you bought with Gold Bars inside the game? Or was it a purchase from the store (like a bundle or booster pack)? This helps point you to the right solution. In the meantime, you can check our Help Center, it covers missing items, delayed…

Hi there and welcome 😊 Thanks for reaching out. I understand how frustrating it can be when ads stop appearing, especially if you rely on them for rewards. Just a quick note that our community mainly communicates in English so that more players can help each other. If you’re able to re-post your message in English, that…

Hi Susana 👋 Thanks so much for your message! We mostly speak English here in the Community so that more players can jump in and help each other. Would you mind posting your question again in English? It will make it much easier for everyone to assist you 😊 In the meantime, about level 18366: Sometimes features like the…

How cute is this little dragon tea party 😃 ☕🐉 Denize looks like she’s living her absolute best life here. Love the crossover energy, she fits right in with the movie gals 😄

Hi everyone 👋 Just popping in with a quick update on the Star Tournament issue. The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero 🤞). Please keep an eye on…

Thanks for getting back to us 🙏 I know how frustrating this must feel, especially when you just want to sit down and enjoy the game without all the extra headache. The good news is that the game does seem to run properly for you on both the Windows app and your Android device, which means your progress is safe and the…

Hi @debs0630 , thank you so much for trying all those steps and for sticking with us through this. At this point it definitely looks like a corner-case issue connected to the browser version on Facebook. Since your game is showing different level layouts on reload and sometimes even jumping back to level 1, I’d really like…