QueenB

Community Manager

Hi @debs0630 , thanks for your patience! I’ve been following the thread and wanted to jump in. What you’re describing is not a progression issue. You are on the correct level on your map. The real issue is that the wrong game board loads when you click Play.. sometimes it loads Level 1, sometimes another random board,…

Hi @ajanace 👋 Thanks for reaching out, that sounds really stressful. Just to understand better: When you open Candy Crush now, are you back to level 1, or is it just not showing as connected to Facebook anymore? Are you playing on mobile (Android / iOS) or Windows? A couple of things worth checking first: Make sure you’re…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question? That way, one of our friendly community members can jump in to assist you 😊 Thanks for…

Hi there 👋 If Facebook isn’t letting you log in on your desktop, that’s unfortunately not something we can fix from the game side. Login issues like that are handled by Facebook themselves. I’d recommend trying: • Checking that you’re logged into Facebook in your browser • Trying a different browser • Updating the browser…

Hi there 👋 That definitely sounds frustrating, so let’s try to figure out what happened. Just to understand it better, which feature was this reward from? Candy Royale, Episode Race, or something else? Also, did the game freeze, or did you just get the connection-error pop-up? And if you relaunch the app and check your…

Hi @HeidiPG 👋 No worries at all, you don’t need to play with the sound on to create a tape. A tape is made by finishing four episodes in the Concert Chaos event. You’ll unlock one music layer after each special level, and once you’ve completed the fourth one, your full Candy track turns into a tape in your collection. So…

Hi everyone 👋 Thanks to all of you who’ve been sharing your experiences, we really appreciate the details. I just wanted to give you a quick update. Our team is actively investigating the issue where the Episode Race is not advancing or not appearing after completing levels. We’ve shared the latest reports (including the…

Hi there 👋 So.. what’s happening ‘again’?

This thread is pure sweetness overload 🤤 I’m getting hungry just scrolling through it 🥧🍬

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding, and have a wonderful day 🌟