QueenB

Community Manager

Comments

  • Thanks for sharing the screenshot! Just to make sure we understand correctly, are you saying that your win streak rewards, such as Color Bomb boosters, are not being awarded even though your streak count keeps increasing? Or do you mean the streak number shown on your profile is incorrect? Please share a few more details…
    in Request to resolve error in awarding winning streak prizes (mirror ball, etc.) Comment by QueenB May 8
  • @snakegore999 I didn ’t want you to miss this one 😄 Catt from Candy’s Narrative Design team jumped in to help us investigate the Jurassic mystery and officially confirmed it’s Chewrannosaurus Rex 🦖
    in 🌿 Welcome to the Jurassic Season in Candy Crush Saga 🦖 Comment by QueenB May 8
  • Thanks for the screenshot @avka that really helps 👍 I'm glad you eventually get back to your level but I’d like to understand a bit better how this is happening, because it’s not something we expect to see. Could you clarify a couple of things for us: When you open the game, does it take you directly to level 1 as if you…
    in Il gioco riparte Comment by QueenB April 27
  • I know 😔
    in Free Switch (hand booster) hard to obtain - "The team is working on a simpler set of boosters..." Comment by QueenB April 27
  • Hi @avka welcome to the community 👋 We currently support conversations in English, so feel free to continue in English and we’ll do our best to help you. From what you described, it sounds like your progress may not be saving properly. This can happen if the game isn’t connected to an account. Could you please check the…
    in Il gioco riparte Comment by QueenB April 27
  • Hi @56Marshall Thanks for sharing your idea 😊 Would you be able to add a screenshot of the game board where the tiles are hard to see? That would really help us understand what you mean and also make the idea clearer for other players who may be experiencing the same thing. It would be useful to see which tiles are…
    in Clear visible Tiles Comment by QueenB April 27
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
    in 금괴 325개 오류 Comment by QueenB April 27
  • Hi @Peterw25 Great question, and just to clarify, what you’re describing isn’t a feature in the game right now, it’s an idea you’ve suggested 👍 At the moment, when you see the option to get extra moves, there isn’t a way to preview the board again before deciding. I agree though, being able to quickly check the board could…
    in Allow players to preview the board before buying or watching ads for extra moves Comment by QueenB April 27
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
    in دردشة Comment by QueenB April 27
  • Hi @EliasAlsamara1999 Thank you so much for your lovely message and for being with Candy Crush for so long, it’s really heart‑warming to hear how much you enjoyed the original look and feel of the game 💜 Right now, the game has been updated many times over the years, not only in terms of graphics but also in how everything…
    in Candy crush Classic 🍬 Comment by QueenB April 27
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