Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
È più di una settimana che ogni tanto il gioco riparte dal primo livello facendomi perdere le volte che ricomincio!!! Mi sistemate il problema???
Anche ora è successo, sono riuscita a fotografare. È possibile risolvere il problema?
Non posso saltare il livello 1, parte direttamente come se fossi un nuovo giocatore. Mi riporta al mio livello dopo aver giocato. E si verifica spesso. Di solito al mattino presto. Ho paura di scollegarmi dal mio account e successivamente perdere il livello raggiunto. L'aggiornamento lo fa automaticamente, credo sia un altro problema
Thanks for the screenshot @avka that really helps 👍
I'm glad you eventually get back to your level but I’d like to understand a bit better how this is happening, because it’s not something we expect to see.
Could you clarify a couple of things for us:
In the meantime, you can also try:
Once we understand exactly when and how this happens, we’ll be in a much better position to help you properly 👍
È collegato ad un account King. Solo che riparte dal primo livello per poi tornare al mio livello attuale che è 20467. Perdendo le volte che ho provato a giocare
Hi @avka welcome to the community 👋
We currently support conversations in English, so feel free to continue in English and we’ll do our best to help you.
From what you described, it sounds like your progress may not be saving properly. This can happen if the game isn’t connected to an account.
Could you please check the following:
This will help us take a closer look and guide you better 👍
New here? Sign in or create an account to join the fun.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
