steelyjoe Level 2

Thanks for that, but I really don't have the time to go through all this with another KING game. I think I will have a break from both games and see what's happening in a couple of weeks. Good idea anyway as it will save me money! James ps thanks for everything J x

Hello, thanks for response, I did click on "here", but not sure what to do next. It all look very confusing? James

Hello again PrettyBubbles and thanks for another comment. I have waited a few days to see if things are resolved before contacting you. I can report that the issues with Bubble Witch 3 Saga appear to have been resolved but, have now surfaced with Candy Crush Friends. When attempting to make a purchase the game freezes. I…

Hello PrettyBubbles and thanks for your interest in this issue. I clicked on "here" in your message and see that other members have similar issues with this game at the moment. I think I have previously stated that I have shut off my iPhone, waited a few seconds and then started again to no avail. I have found a work…

Hi Johamilton, thanks for reaching out. I have been logging off because that is the only way I can unfreeze my phone, but it makes no difference. I followed a thread dated 8th November which stated "Soon it will no longer be possible to play Bubble Witch 3 Saga on iOS 11. That means that if your device uses iOS 11, you…

Hello, thanks for response. Here is the screenshot of the dropdown window that appears when I click on my avatar. I have the game on my phone, so am I logged into the game? I don't know, I suppose I am. Regards, James

Hello again, my appreciation for all that have tried to help me with the situation of having to go through the payment procedure twice. The first attempt always failed. Well, here's some good news after an update for my iPhone was activated a couple of days ago the problem no longer exists. Hooray! Best wishes to all James

Hello, Thank you for responding, my profile is not displayed the way yours is and does not display my I.D. The only "King" logo displayed is in the middle of a bar at the top of the page which only leads to games. Clicking on my avatar does not display as yours does. (It looks quite different).

hi DieOmimi, thanks for message. I am still experiencing the same problem. I have tried to find technical identifier (= User-ID) but unable to access in the way you suggest. There isn't a "King" logo above my avatar. Regards James

Hello MountainMom, thanks for relaying this issue up the line. I will await any outcome and hope this situation can be resolved. Kindest regards James