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Ideas
Help us make the game even sweeter!
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Help for tricky levels!

Daily bonus

Hi there, 2 days ago I've lost my daily bonus, and I can't figure out why.
I've clearde cache and cookies. And the problem is on both devices Mobile phone and tablet.
Help please

Accepted answers

All comments

QueenMia

Thanks for flagging this, @Foley1362

@gundi1402 hi! And welcome to the Community! Are you by any chance referring to Candy Crush? Note that you are in the Candy Friends area, so if that's the case, I'll move your question to the Candy Community so other players can help you out!

For now, check this thread, that explains why you might see 1000 minutes and how to solve it.

If you're, however, referring to Candy Crush Friends, then please share a screenshot so we can see what it is exactly as we do not have any reported issue for the same!

Thanks a lot and speak soon!

KingChewy

Thank you @gundi1402.

@firebombmarkus, @JustPlaying or @QueenMia can one of you assist here? Our friend here has an unresolved issue with both lives and quests. He’s uninstalled and reinstalled already and plays both on a mobile and tablet device and the issue is present on both. UserID info is above.

Thank you in advance 🙏🏻

gundi1402

Hi, yes it's still both devices.
I hope this is the right ID number : 9465683298 (Gundi Diederich)

KingChewy

Hi @gundi1402 - seems to be a larger issue going on with your set up for some reason. Can you confirm you are still having the issue and which device (is it still both)? Also can you please provide your user id so we can notify the Superstars and CM to assist futher? Thx!

gundi1402

It is automatic network time. But I've tried to set the date a month forward, then I've had 5 lives?! I've read that in one of the other posts. And I have to change the time every time I want to play.

Sukanta_Biswas

hi @gundi1402 again welcome to the community.I understand your statement, Keep telling you, first check your date setting. i am sure maybe time is correct but date is wrong. make automatic network time hopefully your problem resolved

gundi1402

I've uninstalled the game and installed it new, but that's not working

gundi1402

Still no daily bonus and now : Next live in 959 hours and 59 minutes.
What is wrong?

KingChewy

Hi @gundi1402 - thank you for letting me know. I have already notified our CM @QueenMia there seems to be small influx of these notifications but at this time it is believed to be an isolated issue unique to each players device and not a larger issue.

There is a list of bug fixes you can try in the support section as well depending on your device. I would suggest trying that as well.

https://community.king.com/en/candy-crush-friends-saga/discussion/177763/all-you-need-to-know-to-fix-bugs-and-answer-your-questions-read-before-posting#latest

Hopefully one of those can help restore it. Keep me posted by tagging my name! Happy crushing 💪🏻

gundi1402

Yes, I've tried that as well. Didn't work.
But it seems I'm not the only one with this problem.

KingChewy

Hi @gundi1402 - sorry to hear you are having this issue. Just to confirm have you tried to force close out of the game yet. Disconnect from King and or FB and then re login so you see the ‘loading’ screen.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

KingChewy

gundi1402

Yes, I've tried that as well. Didn't work.
But it seems I'm not the only one with this problem.

KingChewy

gundi1402

Still no daily bonus and now : Next live in 959 hours and 59 minutes.
What is wrong?

gundi1402

I've uninstalled the game and installed it new, but that's not working

Hi, yes it's still both devices.
I hope this is the right ID number : 9465683298 (Gundi Diederich)

KingChewy

QueenMia

Thanks for flagging this, @Foley1362

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Recent Announcements

🚨 Fixed: Events disappeared too soon
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️‍♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of October 21, the latest level available is 8940 Enjoy the new content and have a sugar-crushing day! 🍭