Check out the main questions around Candy Crush Friends here

ALL YOU NEED TO KNOW to fix bugs and answer your questions! READ before posting!

QueenMiaQueenMia Posts: 3,232 Community Manager
edited March 4 in Support
Great idea to come here!

Here is all you need to know to solve your problem with the game! Let's start with what we are working on solving now - Please mark this thread as Insightful if it helped you:

Let's start by a useful tip: What's my game ID and how to find it

Known issues and main questions


. I DO NOT RECEIVE LIVES
. Why can't I play on Facebook


. Problem with your purchase? Check here
. You lost your progress? Check here
. Lost your boosters or Gold Bars? Check here


> Need help with a level? Check our Level Help & Tips section!

Are you experiencing issues with the game? Here's some help, you'll be surprised how much these simple steps can help you :)


Some help if your game is not working

Game freezing/crashing
. Issues connecting to Facebook
. Technical issues with IOS
. Technical issues with Android


Moving your progress onto a new device here

If after these you still need help, please Ask a question under Support. Remember to add as much details as possible on the problem and a screenshot is always helpful!

Also, help us help you and submit your ideas here!



Welcome to the King Community!
Check our Discussions Section to find out how to win Gold, Boosters or goodies!



Candy Friends contest - Free Boosters here
You think you have what it takes to beat me?

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