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ALL YOU NEED TO KNOW to fix bugs and answer your questions! READ before posting!

QueenMiaQueenMia Posts: 5,475 Community Manager
edited October 3 in Support
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Great idea to come here!

Here is all you need to know to solve your problem with the game! Let's start with what we are working on solving now - Please mark this thread as Insightful if it helped you!

Let's start by a useful tip: What's my game ID and how to find it

Known issues and main questions

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. Why can't I play on Facebook

Moving your progress onto a new device here

. Problem with your purchase? Check here

. You lost your progress? Check here

. Lost your boosters or Gold Bars? Check here

. Changing device and scared to lose your progress and boosters?! Check here

. Did you complete a level but the game is not progressing?
The game does not progress even though you completed a level? The only way for you is to re-install. Check here for more info.

. Want to know how the Purple Jam works? Check here for more info.

. How to sync your progress between Facebook and - here

> Need help with a level? Check our Level Help & Tips section!

Are you experiencing issues with the game? Here's some help, you'll be surprised how much these simple steps can help you :)

Some help if your game is not working

Game freezing/crashing
. Issues connecting to Facebook
. Technical issues with IOS
. Technical issues with Android

If after these you still need help, please Ask a question under Support. Remember to add as much details as possible on the problem and a screenshot is always helpful!

Also, help us help you and submit your ideas here!

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