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ALL YOU NEED TO KNOW to fix bugs and answer your questions! READ before posting!

QueenMiaQueenMia Posts: 9,394 Community Manager
edited March 27 in Support
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Great idea to come here!

Here is all you need to know to solve your problem with the game! Let's start with what we are working on solving now - Please mark this thread as Insightful if it helped you!

Let's start by a useful tip: What's my game ID and how to find it

Known issues and main questions

🐷 How does the Piggy Bank work? here!

📱 Moving your progress onto a new device here

💰 Problem with your purchase? Check here

🛣 You lost your progress? Check here

🍭 Lost your boosters or Gold Bars? Check here

Some more

. Changing device and scared to lose your progress and boosters?! Check here

. Did you complete a level but the game is not progressing? The game does not progress even though you completed a level? The only way for you is to re-install. Check here for more info.

. Want to know how the Purple Jam works? Check here for more info.

. How to sync your progress between Facebook and King.com - here

Why can't I play on Facebook

> Need help with a level? Check our Level Help & Tips section!

👉 Need more help? Check out these guides:

. Top 5 Beginners Tips

. All about the Blockers

. All about Candies and Special Combos

. How to play Heart Levels

. Tips to pass Animals Levels

Are you experiencing issues with the game? Here's some help, you'll be surprised how much these simple steps can help you :)

Some help if your game is not working

Game freezing/crashing
. Issues connecting to Facebook
. Technical issues with IOS
. Technical issues with Android

If after these you still need help, please Ask a question under Support. Remember to add as much details as possible on the problem and a screenshot is always helpful!

Also, help us help you and submit your ideas here!

Was this helpful? If so, click Insightful below! 

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