Great idea to come here!
Here is all you need to know to solve your problem
with the game! Let's start with what we are working on solving now - Please mark this thread as Insightful if it helped you!
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Let's start by a useful tip: What's my game ID and how to find it
Known issues and main questions
. I DO NOT RECEIVE LIVES
. Why can't I play on FacebookMoving your progress onto a new device here
. Problem with your purchase?
. You lost your progress?
. Lost your boosters or Gold Bars?
Check here. Changing device and scared to lose your progress and boosters?!
. Did you complete a level but the game is not progressing?
The game does not progress even though you completed a level? The only way for you is to re-install. Check here
for more info.. Want to know how the Purple Jam works?
for more info.> Need help with a level?
Check our Level Help & Tips section
Are you experiencing issues with the game? Here's some help, you'll be surprised how much these simple steps can help you Some help if your game is not working
. Game freezing/crashing
. Issues connecting to Facebook
. Technical issues with IOS
. Technical issues with Android
If after these you still need help, please Ask a question under Support
. Remember to add as much details as possible on the problem and a screenshot is always helpful!
Also, help us help you and submit your ideas here
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