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Off-topic

Stars disappeared for St Patty’s Day Costume

mrmikestreet

I had 15 stars for the St Patty’s Day costume. Now the are gone? I logged out and back in but the starts didn’t come back.

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Accepted answers

QueenMia

Hey there @AutumnLiebe : ) Seeing the circumstances, we have added the Leprechaun to your game. We hope you enjoy playing with him

I would recommend you not to play that kind of events on different devices and to avoid logging out from the game in the future to make sure all works well

Oh and also, if you want some fun and earn boosters and Gold at the same time, keep an eye on our Contests, there's always one running

QueenMia

Hi guys,

Thanks for flagging this to me @firebombmarkus @SeraphicStar

@mrmikestreet @AutumnLiebe - I'm really sorry you lost the event... Could you please let me know what device you're playing on as well as your Game ID? We'll look into it!

Thanks a lot

All comments

PummyRaj

Hello @tenjun11,

Very glad to know that you have received the cute Leprechaun

@mimimaka, hope you too received the new Nutcracker in your game!! Have fun watching him while removing those blockers

If you guys/girls need help with anything else in the game, please do come back and post through this link https://community.king.com/en/candy-crush-friends-saga/post/question/support1 We all are here to help

🤗

tenjun11

Thank you to @Pummy_Raj and King Community for all your help!

PummyRaj

Glad to know @chefdoc2

🤗

All the best & keep having lots of fun in your game(s)

** If you play Candy Soda, please take a look at this https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

chefdoc2

Thank you did much I got my leprechaun today !!! Thanks again for everyone help!!! 😊😊😊❤️

chefdoc2

No I didn’t get it yet. I have Apple phone and have shut down phone and reloaded game twice now.

mimimaka

Pummy_Raj said:

Hello @chefdoc2, @tenjun11 and @mimimaka,

Our Community Manager has taken care of the issue and you should have the Leprechaun costume in your game now! Can you all please check and let me know!

NOTE: When playing the "Star Chaser" next time, please remember to take some screenshots, as they will come in very handy both for players to show as the proof and for the King team to look into the issue!

Thank you & have a great rest of the day/evening

Yes! Thank you for all your help

PummyRaj

Hello @chefdoc2,

Closing all Apps and restarting your device might help!! Just a thought

chefdoc2

Thank you for all your help

chefdoc2

The leprechaun has not appeared as you can see by my list of characters. I will check tomorrow and follow up. My girlfriend had it just appeared and gave her 15 days 70 stars. The clock ran out yesterday. But she only had 13 more stars to go.

PummyRaj

Hello @chefdoc2, @tenjun11 and @mimimaka,

Our Community Manager has taken care of the issue and you should have the Leprechaun costume in your game now! Can you all please check and let me know!

NOTE: When playing the "Star Chaser" next time, please remember to take some screenshots, as they will come in very handy both for players to show as the proof and for the King team to look into the issue!

Thank you & have a great rest of the day/evening

PummyRaj

Hello @QueenMia,

@chefdoc2 king game User ID # 1185511433 (I have received a personal Message with the Screen Shot. Didn't know how to share it here)!!

PummyRaj

Hello @mimimaka, Thank you for informing me

I am copy & pasting your Game ID here for the convenience of our Community Manager...

Image: https://us.v-cdn.net/6030983/uploads/editor/ox/5eok9aoi7hyu.jpeg

Thanks a lot to all of you! Have a great weekend!

mimimaka

@Pummy_Raj I sent you my Id in a message

PummyRaj

Thank you for the confirmation @tenjun11

Have a great weekend!

tenjun11

Hello again @Pummy_Raj,

Thanks for getting back to me. I only play this on my phone. No other devices.

PummyRaj

mimimaka said:

@Pummy_Raj

i don’t have any screen shots, my device is an iPhone and i logged in through facebook

Hello again @mimimaka,

Thank you for your immediate reply If the above link did not help you to get your game user ID, try these steps --
On your Facebook page, click on the "Down arrow" in the Tool-bar ---> Select Settings ---> Select "Apps & websites" from the left pane ---> You will see "View and Edit" under Candy Friends game, click on it ---> Scroll down to "Get help using Candy Crush Friends Saga".... you will see your Game ID there

Thank you!

PummyRaj

Hello again @tenjun11,

Thank you for your prompt reply

When I said Platform, I was asking how you logged in and where you are playing the game! Do you have a Kingdom account also -- this does not make any difference, but very useful to keep the level progress intact when we have to "Reinstall" the game App.

One more Question -- do you play on Windows 10 also or any other device or just iPhone? One player was using 2 devices and lost their Stars! Hence, just would like to make sure that is not the issue here

I am not sure whether updating the device "Software" affects our game though!! The game App should be up to date to receive the special features & events. Since you had the St. Patrick's event, your game must be up to date

Since I have all the information, I will inform the Community Manager about the issue in your game and the other 2 players. But, a heads-up... since this is the weekend, you might be hearing from them only on Monday!

Thank you for understanding! Have a great weekend

mimimaka

@Pummy_Raj

i don’t have any screen shots, my device is an iPhone and i logged in through facebook

tenjun11

Hello @Pummy_Raj,

I have iPhone 6 and I have not updated my software to iOS 12.1.4. I'm not quite sure what you mean by platform. Can you be more specific? I linked this game account to Facebook. But other than that, there should be nothing else. I hope this helps!

PummyRaj

Hello @tenjun11,

A Warm Welcome to the King Community & thank you for providing the screenshots along with your Game ID.

Can you please let me know what device you are playing the game? And what platform you are using -- Facebook or Kingdom account?

While replying, please tag me with @ and my name, so that I can receive a notification about your reply

Hoping for the Best & have a nice day/evening!