My boosters are gone

LenaWeidman

I changed my cellphone and when logged on my account, though the level I'm in is correct, all my boosters simple disappeared. I had a collection of more than 100 boosters. 😔

firebombmarkus

Hi @LenaWeidman and welcome to our adorable Community 😊 I am sorry this happened to you. I know how unpleasant it is because it happened to me. Unfortunately, when we change the device we always lose the boosters as they are saved on the device's memory and not on King's server. This way we can reach boosters even when we are offline. Therefore, we don't recommend collecting a lot of boosters. It's better if you just use them while playing or before you transfer to a new device so they are not wasted. Please remember this for the future transfers to new devices. You can read more about safeguarding your boosters on the link below. Have a wonderful day 🤗

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters

firebombmarkus

You are welcome 😊 @LenaWeidman I am glad I could provide you with some useful info. We are learning something new the whole life. Just keep crushing and enjoying this beautiful game 🤗

If you are in a mood to win some gold, you can suggest a contest for Friends Saga. You can do it on the link below.

https://community.king.com/en/candy-crush-friends-saga/discussion/252510/what-contest-would-you-like-to-see-next#latest

Stay tuned, there will be more competitions and therefore more chances to win some gold 😉

firebombmarkus

Hi @LenaWeidman and welcome to our adorable Community 😊 I am sorry this happened to you. I know how unpleasant it is because it happened to me. Unfortunately, when we change the device we always lose the boosters as they are saved on the device's memory and not on King's server. This way we can reach boosters even when we are offline. Therefore, we don't recommend collecting a lot of boosters. It's better if you just use them while playing or before you transfer to a new device so they are not wasted. Please remember this for the future transfers to new devices. You can read more about safeguarding your boosters on the link below. Have a wonderful day 🤗

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters

LenaWeidman

Thank you @firebombmarkus! That's so sad. I like to collect them so I have as many as I need when there is a really difficult level, and because I like to pass the levels without any help. But now I'm aware of what happens. Thank you again.

firebombmarkus

You are welcome 😊 @LenaWeidman I am glad I could provide you with some useful info. We are learning something new the whole life. Just keep crushing and enjoying this beautiful game 🤗

If you are in a mood to win some gold, you can suggest a contest for Friends Saga. You can do it on the link below.

https://community.king.com/en/candy-crush-friends-saga/discussion/252510/what-contest-would-you-like-to-see-next#latest

Stay tuned, there will be more competitions and therefore more chances to win some gold 😉