St Patrick events - Losing stars

anapalmeiro

Good Morning,

The game updated and I lost 21 stars of the São Patrício event. Can you please replace the stars?

Thanks

PummyRaj

Hello @anapalmeiro,

Hearty Welcome to the Candy Friends Section of our friendly King Community   And Thank you for coming back and posting your Question in English

I am very sorry to hear that you lost the stars on the special "St.Patrick's Event".  Can you please give me the details of --
1) The Device you are playing?
2) your King Game User ID?  Here is how to look for it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Once you provide those details, I will inform our Community Manager about it

** TO write back, please tap on "Type your Comment" box located below.

Looking forward to assist you further!  Have a nice day/evening

QueenMia

Hey @anapalmeiro, welcome to the community! Thanks for assisting @Foley1362, @Pummy_Raj

Seeing the circumstances, we have added the Leprechaun to your game. We hope you enjoy playing with him  

I would recommend you not to play that kind of events on different devices and to avoid logging out from the game in the future to make sure all works well

Oh and also, if you want some fun and earn boosters and Gold at the same time, keep an eye on our Contests, there's always one running  

KingChewy

Hi @anapalmeiro - welcome to our friendly community!! I’m very sorry to hear you’ve had this issue you. We have a main thread for players that have lost their progress on this event here:

https://community.king.com/en/candy-crush-friends-saga/discussion/252920/st-patricks-day-update#latest

Do you have a screen shot of how many stars you had prior to this? Can you confirm what type of device you are playing from?  Lastly what is you user id?

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

PummyRaj

Hello @anapalmeiro,

Hearty Welcome to the Candy Friends Section of our friendly King Community   And Thank you for coming back and posting your Question in English

I am very sorry to hear that you lost the stars on the special "St.Patrick's Event".  Can you please give me the details of --
1) The Device you are playing?
2) your King Game User ID?  Here is how to look for it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Once you provide those details, I will inform our Community Manager about it

** TO write back, please tap on "Type your Comment" box located below.

Looking forward to assist you further!  Have a nice day/evening

anapalmeiro

Hi, I cel is a Huawei mate 9

KingChewy

Thank you @anapalmeiro 🙏🏻

@Pummy_Raj - tagging you just to make sure you see it 😁

PummyRaj

Hello @anapalmeiro,

Thank you for providing your user ID as well as the details about your device.  I have informed the Community Manager to take care of the issue.  Help will be here soon

That's great Thanks a lot @Foley1362  Done from our side, waiting for the team to jump in

QueenMia

Hey @anapalmeiro, welcome to the community! Thanks for assisting @Foley1362, @Pummy_Raj

Seeing the circumstances, we have added the Leprechaun to your game. We hope you enjoy playing with him  

I would recommend you not to play that kind of events on different devices and to avoid logging out from the game in the future to make sure all works well

Oh and also, if you want some fun and earn boosters and Gold at the same time, keep an eye on our Contests, there's always one running  

anapalmeiro

I only play in this cell. Thank you for your help. You're the best. 

QueenMia

Hehe, anytime, @anapalmeiro! That's what the community is here for, to help and entertain while waiting for new levels