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Problems after restarting phone

kingica10kingica10 Posts: 4
first with candy crush-I lost all the boosters (I had around 10-15 of them).
and also problem with candy crush friends-I passed more than 530 levels and now Iโ€™m on level 1 ๐Ÿ˜ž

please help!

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 3,498 Legend
    hello @kingica10

    I just wanted to drop you a quick message to say thank you for joining the King community forum ๐Ÿ™๐Ÿป
    Please remember, for android  boosters had directly save on device memory, You can't moved or sync them.by game crashing or uninstalling you will lose them permanently. Which not returnable.
    The studio, booster has not yet started the syncing order. So you can face such problems.Here are some tips for not facing this kind of problem in the future,

    Make your device software auto update.
    Make your app auto update.
    Don't open game when battery below 25%
    Don't accept incoming call when you playing this game.
    Close all background running app before start this game.
    Make free device internal memory up to 2 GB
    See here more tips for Safeguard your saved boosters.
    If you have the appropriate evidence you can contact King Care.

    If you did synced before your progress with Facebook or Kingdom then check here how-to-get-your-level-and-progress-back

    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
    Have a good day :)  


    Winning is great, sure, but if you are really going to do something in life, the secret is learning how to lose. Nobody goes undefeated all the time. If you can pick up after a crushing defeat, and go on to win again, you are going to be a champion someday. ๐Ÿ™๐ŸŽฎ
  • kingica10kingica10 Posts: 4
    This is not the first time I had to reset my phone, Iโ€™m playing candy crush for more than 3 years and this never happened.
    As I said-with both games. In candy crush I lost all the boosters and in candy crush friend I am now on 1st level ๐Ÿ˜
  • Sukanta_BiswasSukanta_Biswas Posts: 3,498 Legend
    edited April 25
    @kingica10
    Resetting the device will lose you all booster's. This is real.
    Did you connected before this game with facebook or kingdom?

    Winning is great, sure, but if you are really going to do something in life, the secret is learning how to lose. Nobody goes undefeated all the time. If you can pick up after a crushing defeat, and go on to win again, you are going to be a champion someday. ๐Ÿ™๐ŸŽฎ
  • kingica10kingica10 Posts: 4
    Iโ€™m connected with king.
    But I didnโ€™t even start the game, I was just having some problems with my phone and I had to restart it. This is not the first time that Iโ€™m restarting my phone, so donโ€™t know why did it happened. ๐Ÿคทโ€โ™€๏ธ
  • Sukanta_BiswasSukanta_Biswas Posts: 3,498 Legend
    hello @kingica10
    show me a screenshot of your game problem.

    Winning is great, sure, but if you are really going to do something in life, the secret is learning how to lose. Nobody goes undefeated all the time. If you can pick up after a crushing defeat, and go on to win again, you are going to be a champion someday. ๐Ÿ™๐ŸŽฎ
  • kingica10kingica10 Posts: 4


    In first picture-last night all boosters were 0. In second picture-I donโ€™t have anymore booster when I pass levels or/and for collecting color bombs.



    And for candy crush friends-I passed more than 500 levels and now Iโ€™m at level 11 ๐Ÿ˜๐Ÿ™„
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