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Problems after restarting phone

kingica10kingica10 Posts: 4
first with candy crush-I lost all the boosters (I had around 10-15 of them).
and also problem with candy crush friends-I passed more than 530 levels and now I’m on level 1 😞

please help!

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 5,986 Superstar
    hello @kingica10

    I just wanted to drop you a quick message to say thank you for joining the King community forum πŸ™πŸ»
    Please remember, for android  boosters had directly save on device memory, You can't moved or sync them.by game crashing or uninstalling you will lose them permanently. Which not returnable.
    The studio, booster has not yet started the syncing order. So you can face such problems.Here are some tips for not facing this kind of problem in the future,

    Make your device software auto update.
    Make your app auto update.
    Don't open game when battery below 25%
    Don't accept incoming call when you playing this game.
    Close all background running app before start this game.
    Make free device internal memory up to 2 GB
    See here more tips for Safeguard your saved boosters.
    If you have the appropriate evidence you can contact King Care.

    If you did synced before your progress with Facebook or Kingdom then check here how-to-get-your-level-and-progress-back

    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
    Have a good day :)  

    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • kingica10kingica10 Posts: 4
    This is not the first time I had to reset my phone, I’m playing candy crush for more than 3 years and this never happened.
    As I said-with both games. In candy crush I lost all the boosters and in candy crush friend I am now on 1st level 😐
  • Sukanta_BiswasSukanta_Biswas Posts: 5,986 Superstar
    edited April 25
    @kingica10
    Resetting the device will lose you all booster's. This is real.
    Did you connected before this game with facebook or kingdom?
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • kingica10kingica10 Posts: 4
    I’m connected with king.
    But I didn’t even start the game, I was just having some problems with my phone and I had to restart it. This is not the first time that I’m restarting my phone, so don’t know why did it happened. πŸ€·β€β™€οΈ
  • Sukanta_BiswasSukanta_Biswas Posts: 5,986 Superstar
    hello @kingica10
    show me a screenshot of your game problem.
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • kingica10kingica10 Posts: 4


    In first picture-last night all boosters were 0. In second picture-I don’t have anymore booster when I pass levels or/and for collecting color bombs.



    And for candy crush friends-I passed more than 500 levels and now I’m at level 11 πŸ˜πŸ™„
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