Hi @mattiedub andvwelcome to the community 🤗. Did you receive the key? I noticed in your screenshot that it looks like your timer to get the key expired before you could grab it. Don't worry though as you will get another chance 😉.
Hello @jpsmith12, Hearty Welcome to the Candy Friends section of our friendly King Community
I am sorry to hear that you are not able to collect the key from Dachs!! This glitch has started few days ago for many players and it has been reported.