Candy Crush Friends Saga

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I am unable to connect to the game on both Candy Crush Saga and "Friends"

Arrow1960

I am connected to the Internet. I have 3.7 GB of space available on my device. I have shut down for 10 + minutes. When I open the game an exclamation point comes on and it states "oops something went wrong try again later. This problem affects both games.

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PummyRaj

Hello @Arrow1960, Hope you and your family are doing fine

I am very sorry for responding this late!! Since it has been more than a week since we spoke, is the problem in your game solved?

Did you try any of the trouble shooting steps I have posted in my above comment? If not, please try those and let me know how it goes!!

Hope to talk to you soon! Have a great weekend

Arrow1960

I am playing on iOS. I hope you can help.

Image: https://us.v-cdn.net/6030983/uploads/editor/84/6k8kpwl3a6je.png

IMG_1444.PNG

PummyRaj

Hello @Arrow1960, Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear about the issue with your games on your device!! May I know what device are you using to play them?

Is the message appearing as soon as you open the game or when you try to play a level? Can you provide few screenshots with problem existing?

And let's start with some troubleshooting steps and see how it goes... Please try all the steps EXCEPT for the "Re-installing Apps" as it is the last resort and you will be loosing all the saved up boosters with that process. The King team will not be able to reimburse them!!
Android -- https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
iOS -- https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Please post back with all the needed details and screenshots. To do so, tap on "Type your Comment" box located below, and you will see "Attach Image" option to insert the pics

Talk to you soon! Have a nice weekend!

Accepted answers

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PummyRaj

Hello @Arrow1960, Hearty Welcome to the Candy Friends section of our friendly King Community

Talk to you soon! Have a nice weekend!

Arrow1960

I am playing on iOS. I hope you can help.

IMG_1444.PNG

PummyRaj

Hello @Arrow1960, Hope you and your family are doing fine

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