Hello @LeatherHawk, Hearty Welcome to the Candy Friends section of our friendly King Community
To add a bit more to what my friend @mysticalmysty suggested, this happened to me when storage space ran out on my phone!! We have to make sure there is at least 2 GB free space in device memory for the games to perform well.
Not sure what device you are using! I will post 2 links with trouble shooting steps for both Android as well as iOS devices. These tips really work for all kind of device glitches/issues.
** Please try those except for the "Re-Installation" as it is the last resort. With the re-installation, we loose all our stocked up boosters (the lollipop hammers), and they cannot be restored by the King team!!
Please let us know how if went, so that we can be of further assistance if needed.
Hoping for the best! Have a nice rest of the day/evening!
It just quit on me again after trying to play the BGT level. This is the 3rd timeits done it to me on that level. I've cleared my cache and everything. This is really frustrating.
Very Sorry to hear that the troubleshooting steps did not work with the issue in your game!! I completely understand your frustration and I would be too if that happens to me
I am not sure if King People can do anything with this issue because it sounds like the issue is with your device but not the game!! Otherwise, many other players would complain about it already
Only other option I can think of is to "Delete and Re-install the App"... because only this process will clear all kind of bugs & glitches from the game. But, the problem is you will be loosing all stored up boosters i.e. your Lollipops in the game!!
Please let me know if I can be of further assistance! Have a nice day/evening!
Answers
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1 · Helpful Woah! 1Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaTo add a bit more to what my friend @mysticalmysty suggested, this happened to me when storage space ran out on my phone!! We have to make sure there is at least 2 GB free space in device memory for the games to perform well.
Not sure what device you are using! I will post 2 links with trouble shooting steps for both Android as well as iOS devices. These tips really work for all kind of device glitches/issues.
1) Android -- https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
2) iOS -- https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
** Please try those except for the "Re-Installation" as it is the last resort. With the re-installation, we loose all our stocked up boosters (the lollipop hammers), and they cannot be restored by the King team!!
Please let us know how if went, so that we can be of further assistance if needed.
Hoping for the best! Have a nice rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaVery Sorry to hear that the troubleshooting steps did not work with the issue in your game!! I completely understand your frustration and I would be too if that happens to me
I am not sure if King People can do anything with this issue because it sounds like the issue is with your device but not the game!! Otherwise, many other players would complain about it already
Only other option I can think of is to "Delete and Re-install the App"... because only this process will clear all kind of bugs & glitches from the game. But, the problem is you will be loosing all stored up boosters i.e. your Lollipops in the game!!
Please let me know if I can be of further assistance! Have a nice day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha