Game stuck

sumsae

I purchases gold bar and played game. But game was stuck tow time. I want get money back..

PummyRaj

Hello @sumsae, Hearty Welcome to the Candy Friends section of our friendly King Community  

Can you please provide more details of the game you are playing and the device you are using, so that we can assist you properly?

If you click on "Type your Comment" box located below, you will be able to post the details.

Looking forward to talk to you soon!  Have a nice day/evening!

sumsae

My device is galaxy note 8 and after use color candy game was stuck..

PummyRaj

Hello again @sumsae, Thank you for replying back  

Can you also post your game user ID number?  Please check this link to look for the ID  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Looking forward to talk to you soon!  Have a nice day/evening!

sumsae

I can not find user id.. my profile from Facebook is 9901242

laurastrausbaugh4

Level 567 won't let me down to the second part of the level. I finish the first part but it doesn't  go down to bottom part.

PummyRaj

Hello @sumsae,
Are you logged into the game through Facebook OR Kingdom account?  If you are logged in thru only Facebook, the above link will not help you.  But, anyway.. I was advised to suggest you to contact the King Customer Support.  Here is the link  https://soporto.king.com/contact

** While filling out the form, make sure to enter your game, Topic and Subtopic slots, to get quick help. 

You will be receiving an automated reply with a ticket number as an acknowledgement.  If you are not contacted by one of the team member within 3-4 days, feel free to send a reply to that automated email itself (if you see a suggestion to go to Community, you can ignore that).

Hoping for the best!  Have a nice day/evening!

PummyRaj

laurastrausbaugh4 said:

Level 567 won't let me down to the second part of the level. I finish the first part but it doesn't  go down to bottom part.

Hello @laurastrausbaugh4, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear about the issue with the level in your game!!  Did anything change from yesterday since you have posted this issue?  If not, let's try with some trouble shooting steps...

* First of all, we have to make sure that we have installed all the available updates for the the App to be bug free;

* Force close the App -->  Clear all the Cache -->  Restart the device after keeping it off for 5 - 10 minutes;

* If that doesn't do anything, try these links for more trouble shooting steps ---
iOS --> https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android --> https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

* If the problem still persists, please post back below details --
1) The device you are using to play the game;
2) Are you logged in through Facebook OR Kingdom account;
3) Your game user ID number -- here is a link to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
4) Also, a screenshot of the issue.

Looking forward to talk to you soon.  Have a great day/evening!