No levels after 1682 for days

Jo12

I have the most recent update on Galaxy Note 7 but no new levels for days now. Please advise. 

PummyRaj

Hello @jo12 and @Uzma_Ali Hope you both are having a nice day!

The Studio Team has checked into the issue and did some changes   To get back into your game, please clear cookies / cache --> Install the latest updated version (if available) --> Log back into your game. 

Please let me know how it went!    

PummyRaj

Hello @Jo12, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am very sorry to hear about the issue in your game!! 

I am pretty sure that Reinstalling the App will do the trick and the levels will open up for you!  But, we will loose all our saved up Lollipops with this process and those boosters will not be reimbursed by King team

You can start with some troubleshooting steps.  Here is the link for Android devices  https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please let me know what you think and how it goes!  If you tap on "Type your Comment" box located below, you will be able to write back  

Talk to you soon!  Have a great weekend ahead!    

Jo12

I tried all the recommendations except the uninstall and install as I have over 20 of each kind of booster that I worked hard to get and don't want to lose. 

PummyRaj

Hello Jo12,

Thank you for writing back   I completely understand you not want to loose your Lollipops! 

I will have to elevate our Candy Friends Community Manager and take their assistance on this issue!  But, since it is weekend, they are out of office, hence, I request you to be patient till late Monday! 

Thank you & have a great weekend    

Uzma_Ali

I have a road block on level 1682 on Candy Crush Friends for about a week now? Any ideas on how to update the game? 

PummyRaj

Hello @Uzma_Ali, Hearty Welcome to the Candy Friends section of our friendly King Community  

You are 2nd player complaining and having the same issue with level # 1682!!  This looks like I need to escalate to the Community Manager to report to the Studio!! 

I need below details from you to inform to the team ---
1) Device you are using to play the game
2) When & how did this problem start?
3) Your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it 
4) Will you be able to provide a screenshot? 

** TO post back, tap on "Type your Comment" box located below.  And to post the screenshot, click on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), and select "Choose Files"

Talk to you soon!  Have a great rest of the day/evening!

PummyRaj

Hello again @Jo12,

As informed you previously, I have informed the Community Manager about the issue in your game  

For the team to look into the issue, can you please provide below details:
1) When did you update your game and what version do you have right now
2) What is your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Talk to you soon!  Have a great rest of the day/evening!

Jo12

Thank you so much for helping! 
1. I updated my game on Aug 13,2019 when the list recent update was released.
2. 1903788171

Thank you 

Uzma_Ali

1) iPhone 6
2) Started last week after completing level 1682
3) ID: 9964736788
4) Screenshot attached:

forsure1111

Hello I have the same issue 
1 last updated August 13
2 user id number 6212082252

Thanks for the help

PummyRaj

Hello @jo12 and @Uzma_Ali Hope you both are having a nice day!

The Studio Team has checked into the issue and did some changes   To get back into your game, please clear cookies / cache --> Install the latest updated version (if available) --> Log back into your game. 

Please let me know how it went!