I cannot buy gold bars or more lives wont sync my profile with facebook or my email.

theblackdahlia

The game will not connect via email or Facebook. I cannot buy anything or do anything except play l

Spinnifix

Hello and welcome to our beautiful community

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache, good luck You can find a lot in the help center. You are welcome to look there. Is also available on this page.

Good luck

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/313874/the-game-will-not-connect-via-email-or-facebook-i-cannot-buy-anything-or-do-anything-except-play-l

Welcome to Sweet King Community! 👑

In the meantime please try the following troubleshooting steps of purchase issue:

Reboot your mobile device. Reboot your computer If you play on Facebook or King.com

Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data

Make sure you are logged into your App Store with the same account with which you made your purchase

After you do this, there is a good chance that you got your purchase through and complete. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

bearwithme

Hello @theblackdahlia and a very warm welcome to our friendly King Community! When the situation you are describing happens, it usually means the game thinks you are playing off line. The game can be quite sensitive to a strong and steady internet signal, so if there is a temporary drop or loss of internet signal, then the game automatically switches to off line mode. If you follow the guidance above, it should get your game back on track. You also might try and restart your router.

Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!

Here is a guide to help you as you explore the various areas in the community!

Good luck and Happy Crushing! 😊

hechicerilla

Hi @theblackdahlia

Please could you tell us if your problem has been solved?

Thank you

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/313874/the-game-will-not-connect-via-email-or-facebook-i-cannot-buy-anything-or-do-anything-except-play-l

Hi and welcome to the community.

https://community.king.com/en/blog/discussion/247422/having-problems-connecting-to-facebook-on-your-device

Freddy_

@theblackdahlia Hi and welcome, Facebook recently did a platform update.

All i can suggest at the moment is to check you Facebook permission settings. go to Facebook settings , webs and apps and check all your game and notification settings are set to active

Hopefully this will solve your problem

Thank you

wykoon

Hi there @theblackdahlia and hope you're doing well.

I understand that you are not able to connect to Facebook or email for your game, which means you are playing offline. Please check that your internet connection is strong, well connected and not deactivated due to payment issue. Also, I hope you've tried the suggestions made by Bearwithme.

If internet connection is fine and working well, please provide details of the device you are using including the make, model and browser you are using (if you're playing via PC) so I can pass the message to our CM/Game Studio to find out the actual cause, wherever possible.

Hope to hear from you soon and do let us know if you need help with other issue.

Thank you 😃