What happened to my saved game? Instead of my game it has new game on level 2

MemawD

Help 🆘 me to find my game 🎯

Spinnifix

Hello and welcome to our beautiful community

What do you mean exactly? Is it a different level than before? Because there is constant work on the levels and therefore it could be different than before.

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/318723/what-happened-to-my-saved-game-instead-of-my-game-it-has-new-game-on-level-2

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Candy Crush Friends Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

wykoon

Hello there @MemawD and good day to you.

Noted from your message that your progress has suddenly drop to level 2. Please follow the article below to recover your progress and I hope it helps. Do let us know if you need help with other issues in the game.

Provided you've been saving your progress, you can recover it again. The first step is to identify how you saved your progress before.

If you used a King profile, go to the settings menu and tap the orange King icon, then just submit the email address and password you saved when you set up your King account. Once done, you should find your progress returns. If you'd like more guidance on how to create a King account, a separate article about 'What is a King account and how do I create one?' can be found in this Help Center.

If you linked your game to Facebook, you'll just need to reconnect your game to the same Facebook profile using the blue Facebook 'connect' button. Important note: if you share your device, or have more than one Facebook profile, you'll need to make sure the active Facebook account on your device is the one you saved the progress to in the first place.

If you share your device and you're unsure of the Facebook profile you're logged in as, go to the settings menu and choose the option to log out of Facebook. Once this is done, check the active Facebook profile on your mobile and make sure it's the right one. Then go back to the game and connect to Facebook again.

If you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized. Don't worry though, just create a King account or connect to a Facebook profile and then get in touch to let us know. We'll do our best to get you back to the level you'd reached before you lost your progress!

Thank you and happy gaming 😊