Frosty Flurry Hurry Prizes

Lindark

Sometimes rewards require you to sign on and claim them. Hopefully you were able to do so in time? Good luck and keep up the awesome work!

Suzyq63

Hi there!

I also did not receive any prizes from Ice Cream Event that recently ended! I was in first place at the end of the event also! Very disappointed since I play all the time and buy boosters and gold bars regularly!

DieOmimi

Hi @SamKnight @krisp88 @Pitty_Kitty @Suzyq63 we asked the studio if there had been a breakdown and maybe they could give us a solution. 

I'll be back when I have an answer.

Thank you very much.

By the way, a new competition has started today to win gold bars for your game. Maybe you'll get there in the meantime: https://community.king.com/en/candy-crush-friends-saga/discussion/354828/%EF%B8%8F-show-me-how-far-you-are-on-your-map-and-win-gold-bars/p1

gr33n3y3z

You can add me to the list @DieOmimi & @Lola_Pop.

I finished first & didn't receive my rewards.

Cindy2211

Thanks guys. I'm stuck at home with corona. So i'm a bit of a no-life right now. A bit of a bummer cause I won with something of a 1200 more cones then second place. Thanks, I'll stick around. 😉

DieOmimi

Yes, @gr33n3y3z, I took this discussion as a reference. I hope we will hear from the studio soon.

Chez_1

I also didn’t receive my reward, with less than an hour to go I was 1st, I only play on the one device

krisp88

I have a strong feeling the same will happen to me again on the star rewards. There is no way I'm on first as I've been stuck on a super hard level all week but still saying I'm in first by more than 300.

Are we any closer to resolving the ice cream one? I thought I had actually won 1st place on that one.

Screenshot_20211112_082358_com.king.candycrush4.jpg

Pitty_Kitty

Hello @DieOmimi @Lola_Pop

I'm beginning to understand what's going on (at least in my game) for the past cycles of star race - ice cream race - star race again

We've been not getting any rewards because all the races have been merged into one and this never ending race has not stopped yet

This is my progress from ice cream race but the game now passes it off as star race progress when star race started this morning. But I haven't started playing and collecting stars yet.

You can see the ranking and scores are the same I posted a few days back here

I thought something weird happened when ice cream race started, it must have had the stars collected in previous star race which I didn't get any prize for either. But I didn't take any screenshots then to actually notice it

Edit: I tried troubleshooting again and app is updated. No change

SamKnight

Yes, I’m observing the same thing as @krisp88 and @Pitty_Kitty . The star race just started and it also showed me in first place with over 300 stars, but it was the first time I had played since the stars race started. There is clearly a huge bud in the game that the developers need to address. I’m starting to loss faith in this games ability to track progress :(