Any idea?

Lola_Pop

Oh, @hudus ! I'll ping the Studio again, they were investigating this but I don't know if they found something about it. I'll tag our amazing @Minatozaki , maybe she knows more about it 😊

About the freezing issue and about the fact that some icons disappeared- that looks more like a technical or a connection issue. Please try out these few steps:

1) Restart: Force close all open apps and restart your device, then open your game and ensure you are connected to your correct King/Facebook account

2) Check for game updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device. Not sure how? Check out this video, it has all the information you need to update your game on your device.

3) Check for device updates: To ensure you’re running the latest software for your device. This can vary from device to device, but following these steps should help:

1. Tap on the "Settings" menu.
2. Then push the tab further into the upper right corner of the screen
3. At the bottom of the next window, click the "About Device" button
4. Here you will find the "Software Update" tab.
5. Download and install the update

4) Check your device's memory. Ensure you have a minimum of 2 GB of free space on your device.

Removing any unused Apps, pictures and videos can improve game performance. This can vary between devices but these steps should help:

1. Enter your "Settings" menu
2. Scroll to "General"
3. Tap on “About”. This will display your current available storage

5) Re-install: As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step.

Minatozaki

@hudus these issues happen in the same device? and have you done some troubleshooting recently to see if it fixes them?

hudus

@Minatozaki

@lolagator

@Lola_Pop

it didnt freeze. There was no friendsgiving icon but it came now.

I always use android device and only from my phone. The server didnt move the screen to next frame so my life and boosters went for nothing

hudus

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2462429#Comment_2462429

Same thing happened to this person as well

DieOmimi

@hudus, it happened to me at level 6 as well. The level has 3 frames and it does not move to picture 2. But it helps to delete an Android device of the Chache, force close all apps and restart the device. It helped me and I'm now at level 10.

hudus

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2462847#Comment_2462847

Thx omimi i passed this level too there is a serious glitch there

hudus

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2462427#Comment_2462427

Hello Lola, Minatozaki

My friends list has been empty for a while. Do you have any idea what is this about? There used to be some players here..? This happened after the web site update..