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Why can’t I log into my account. Why did it log me into an account that I don’t even have logged on my phone? How come? I can’t exit from this game and log into my Facebook account?? I’m on level 5530 and I’ve lost everything
Hi @Bob_Coiteux warm welcome!
If I understood you correctly, you are logged in with a Facebook account and at the moment your Facebook account is connected to the wrong account.
Please have a look at our article in the Help Center. A similar situation is described there and a solution. Click on the green font and you'll get right there: why-can-t-i-save-my-game-on-facebook
Hello @Bob_Coiteux. I am not sure what is causing your issue, but i understand your frustration and would like to help you get your progress back.
I found a page in our Help Center that might help. Click HERE to go to that page -- check out the "My game progress" topic or others.
In addition, I recommend trying our standard troubleshooting measures:
- Check the amount of free memory on your device. You need at least 2 GB.
- Check if there are updates to your CCFS app. If so, then run them. I have my games set to automatically update and am currently running version 3.5.4.
- Clear the cache (don't clear data!) on your device. We warn against clearing your data because that is where your boosters are stored.
- Force close all apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device and launching your game.
- If these steps don't solve the problem, do you have the option to login on a different device to see if you have the same problem?
We don't recommend uninstalling and reinstalling the game because your boosters are stored on your device and will be lost if you delete the game. In contrast, your gold bars and progress are stored at King, so it is important to save your progress there.
I am not a Facebook user, but I am aware that there are sometimes (temporary) issues with King games on Facebook.
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This discussion was created from comments split from: Improved functionality for SENDING and RECEIVING lives in CCFS.
This level doesn't spawn green candies, yet Rachel is in the list. This is not the dead Chinese version where a character can adapt to a different color.
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
I don't load characters! He writes that there is no internet connection. Although there is the Internet. Please help restore the game.
Ciao, I cannot see anymore Dachs Delivery and Gum Levels: can you please fix it?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
