There could be a number of reasons why you're unable to save your game on Facebook.
Check your privacy settings
The first thing to check is whether your privacy settings have 'expired,' which will prevent the sharing of your data from Facebook to the game. If you're able to save your game to Facebook, but the game doesn't show connected friends, please read the article Where did my progress and friends list go?
Check the Facebook profile you're connecting to
Secondly, remember to connect to the same Facebook profile as the one you saved your game to, especially if you share your device or have two Facebook profiles. To do this, log out of the game and Facebook, then log back in with the correct credentials. If your progress was saved there before, you will find your account and be able to continue right where you left off!
Check for a technical issue
Lastly, if you still encounter problems, try the following suggestions:
- Download the latest version of Facebook and the game from your device's app store.
- Check if you have the latest software on your device.
- Open the game and if you are able to, disconnect it from Facebook or the King account.
- Now force close all apps and turn off your device. Leave the device switched off for at least 10 seconds before restarting it.
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If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password.
- Try to connect to a WiFi connection instead of using your cellular data.
- If you're still unable to connect, try deleting the game and reinstalling it.
Please also note that any boosters, extra lives stored in the game, and progress in any events or calendars will be reset and lost during this process.
To avoid losing your game progress, connect your game to a King account. This way, all your progress will be backed up so you can play on different devices.