Rachel Thanksgiving costume

Taittinger28

I completed all ten levels of the new Rachel Thanksgiving costume challenge yesterday. Today I then completed enough new levels to earn the 15 stars needed to complete the challenge. However I did not receive the costume, and now its not showing at all in my scrapbook as either completed or partially completed...its completely disappeared! What have I done wrong, or is there a known fault with this Thankgiving Challenge?

DieOmimi

@Taittinger28 can you see Rachel Cinnamon in your scrapbook now?

I would be very happy if the repair by our community manager worked. 

DieOmimi

@Taittinger28 I'm glad to hear that. The next time something goes wrong in your game, it's best to join us in the help section. We always try to find a solution. In some cases we can help, but sometimes we are at a loss and our help does not work as we would like. 😀

DieOmimi

Hi @Taittinger28 warm welcome!

I'm sorry that you had so much trouble and don't have our sweet Rachel Cinnamon in your scrapbook after completing the Thankgiving Challenge.

Have you already taken our troubleshooting steps:

 - Check for and run updates for your device and app

- clear the cache (Attention: do not delete the data!)

- Force Close All Apps

- Turn off your device for at least 10 seconds

- After turning it on, make sure you have a stable internet connection. If necessary, switch between mobile data and Wi-Fi. 

Do you play on multiple devices and can check your scrapbook on a different device?

If you've taken screenshots of your progress on the Thankgiving Challenge, I'd be grateful if you made them available here. 

Taittinger28

I've checked my scrapbook on a different device and although it congratulated me on getting all 15 stars on the second stage of the competition, I've still only got 350/450 points needed for the new costume. What is going on with this game? It there a known problem with this competition?

Taittinger28

And now I've just logged back into the game, and the new Rachel icon has disappeared totally from my scrapbook!

DieOmimi

Hi @Taittinger28 I'm not aware of any bugs with this event. You seem to be the only player to whom this has happened.

Can you please give me your player ID.

how-can-i-find-my-player-id

I need to talk to a manager about your case. 

Taittinger28

My ID is 6080743994

DieOmimi

Thank you @Taittinger28. I'll give your case to our Community Manager. But she won't be back until tomorrow. Today is almost midnight in her time zone and therefore she is no longer on duty. 

I'll get back to you as soon as I hear anything new. 

Snow_Rider

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2866797#Comment_2866797

Hi there! Snow_Rider is here 🏂 Thanks for sharing your ID. I've added the Rachel Cinnamon costume to your game. Please let me know if you have it now!

Taittinger28

Thank you SO much Snow_Rider! That's absolutely brilliant! I'm really pleased.

I contacted King support as well as this community, and they were NO help whatsoever - they just closed my query down without resolution.

Thanks again!

DieOmimi

@Taittinger28 can you see Rachel Cinnamon in your scrapbook now?

I would be very happy if the repair by our community manager worked. 

Taittinger28

Yes it is my Scrapbook. Thank you VERY much for all your help.