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Rachel Thanksgiving costume
Taittinger28
Posts: 20
Level 3
I completed all ten levels of the new Rachel Thanksgiving costume challenge yesterday. Today I then completed enough new levels to earn the 15 stars needed to complete the challenge. However I did not receive the costume, and now its not showing at all in my scrapbook as either completed or partially completed...its completely disappeared! What have I done wrong, or is there a known fault with this Thankgiving Challenge?
Best Answers
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@Taittinger28 I'm glad to hear that. The next time something goes wrong in your game, it's best to join us in the help section. We always try to find a solution. In some cases we can help, but sometimes we are at a loss and our help does not work as we would like. 😀
Answers
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Hi @Taittinger28 warm welcome!
I'm sorry that you had so much trouble and don't have our sweet Rachel Cinnamon in your scrapbook after completing the Thankgiving Challenge.
Have you already taken our troubleshooting steps:
- Check for and run updates for your device and app
- clear the cache (Attention: do not delete the data!)
- Force Close All Apps
- Turn off your device for at least 10 seconds
- After turning it on, make sure you have a stable internet connection. If necessary, switch between mobile data and Wi-Fi.
Do you play on multiple devices and can check your scrapbook on a different device?
If you've taken screenshots of your progress on the Thankgiving Challenge, I'd be grateful if you made them available here.
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I've checked my scrapbook on a different device and although it congratulated me on getting all 15 stars on the second stage of the competition, I've still only got 350/450 points needed for the new costume. What is going on with this game? It there a known problem with this competition?
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Hi @Taittinger28 I'm not aware of any bugs with this event. You seem to be the only player to whom this has happened.
Can you please give me your player ID.
I need to talk to a manager about your case.
